What are the responsibilities and job description for the Customer Care Representative position at Perimeter Office Products?
About Perimeter Office Products
At Perimeter Office Products, we are committed to delivering exceptional service and creating a positive experience for every customer. We are seeking a customer-focused, organized, and detail-oriented Customer Care Representative to join our in-office team in Lawrenceville, Georgia.
This position is ideal for someone who enjoys helping people, solving problems, building customer relationships, and collaborating with a team. As a key point of contact for our customers, you will play an important role in delivering the Perimeter Core Values through responsive communication, accurate order processing, and outstanding customer support.
Job Summary
The Customer Care Representative is responsible for providing an exceptional customer experience by responding to inquiries, processing orders, resolving customer concerns, and coordinating with internal departments to ensure customer satisfaction.
The ideal candidate is professional, patient, empathetic, and proactive, with strong communication skills and the ability to manage multiple priorities in a fast-paced office environment. This individual will take ownership of customer requests and work collaboratively with Sales, Furniture, Logistics, and Accounting to provide timely and effective solutions.
Key Responsibilities
Customer Service & Order Management
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process daily orders and verify the accuracy and completeness of incoming customer requests.
- Assist customers with placing orders, returning merchandise, and addressing order-related questions.
- Investigate missing or incorrect items and coordinate reorders with the appropriate departments.
- Provide product information to prospective customers and assist with establishing new accounts.
- Proactively communicate order updates, product availability, and delivery delays.
- Research product substitutions and alternative solutions to meet customer needs and retain business.
- Handle customer complaints with empathy and professionalism, resolving issues whenever possible and escalating when appropriate.
- Maintain accurate customer information, order details, and communications.
- Follow through on customer requests to ensure timely resolution and customer satisfaction.
Cross-Functional Support
- Provide basic support for accounting-related questions and functions.
- Coordinate with the Logistics team regarding deliveries, scheduling, and order status.
- Collaborate with the Furniture and Sales teams to support furniture opportunities and customer requests.
- Communicate effectively with internal departments to resolve issues and provide accurate information.
- Research unavailable products and identify suitable alternatives to minimize disruptions and support revenue retention.
- Assist team members and support shared priorities during periods of increased workload.
Qualifications & Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Excellent problem-solving, organizational, and time-management skills.
- High attention to detail and commitment to order accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications and the ability to learn business software systems.
- Professional, patient, and empathetic approach to customer interactions.
- Ability to work independently while collaborating effectively with a team.
- Strong sense of accountability, initiative, and follow-through.
Compensation & Benefits
- Competitive hourly pay of $19.00–$21.00, based on qualifications and experience.
- Benefits package.
- 401(k) retirement plan.
- Paid Time Off (PTO).
- Full-time, in-office position with a standard business-hours schedule.
Apply today to join us at Perimeter Office Products in Lawrenceville, Georgia!
Pay: $19.00 - $21.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $19 - $21