What are the responsibilities and job description for the IT Support Technician position at Perham Health?
Making an Impact - Our Commitment, Your Opportunity!
At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect. Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact. Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being.
IT Support Technician (IT Specialist I) Position Details
The IT Support Tech provides first-level technical assistance to end-users. This role involves assisting users with hardware and software issues, managing user accounts, and ensuring a smooth IT experience for employees.
- Provide first-level technical support via in-person interaction, phone, email, and remote assistance.
- Set up, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.
- Manage and support user accounts, permissions, and basic administrative tasks in Microsoft Office 365.
- Collaborate with IT team to identify, document, and resolve hardware, software, and networking issues.
- Maintain clear and accurate documentation of support requests, issues, and resolutions.
- Assist with onboarding new employees by setting up and configuring their technical resources.
- Follow IT security policies and best practices to ensure system integrity and data protection.
- Escalate complex issues to other IT team members when necessary.
What You Offer
- Basic proficiency with Windows operating systems, Microsoft Office Suite, and fundamental networking concepts.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and eagerness to learn new technologies quickly.
- Prior IT-related experience or educational background preferred (0-2 years)
Work Schedule
- Full-time, 80-hours per biweekly pay period
- Monday-Friday, 8am-4:30pm
What We Offer
People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to. We offer health, dental, and vision insurances, paid time off, retirement plan options, life insurance, long-term disability, an Employee Assistance Program (EAP), scholarship opportunities, funeral/jury duty/military leave, and more.
Fuel Your Future at Perham Health - Apply Now!
Perham Health is an EEO/AA Employer M/F/Disability/Vet. Reasonable accommodations to access job openings or to apply for a job are available. If you are needing assistance applying, please call 218-347-1311. Perham Health has a Drug Free Workplace Policy. An accepted offer will require a pre-employment background screening as a condition of employment.
Salary : $22 - $30