IT Desktop Support Technician/Recent IT graduate (Only USC OR GCH)

Job Title: IT Support Professional
Location: Valley City, ND 58072 (100% Onsite)
Duration: 24 months contract (Possibility of extension)
Shift Details: 1st Shift: (8am-5pm) Mon - Fri

Job Description:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

(LG - R1)
#IND2

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• Do you have at least 1 year of hands-on experience in IT support tasks such as imaging computers, resolving ServiceNow tickets, or basic hardware troubleshooting?
• How comfortable are you working with tools like Microsoft Office, ServiceNow, and basic networking concepts (e.g., IP, connectivity, troubleshooting)?
• This is a 100% onsite role in Valley City, ND, working Monday–Friday (8 AM – 5 PM). Are you able to commit to this schedule and location?
• Do you have a degree in IT (or related field) OR equivalent hands-on experience in IT support?
• Are you a US Citizen or GCH? If on Visa please mention the Visa

Status?

• Are you ready for background check and drug screen in accordance

with the local law and regulations?

• Please confirm your email address and contact number?
• Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday.

Are you Comfortable with Bi-Weekly payroll policy?

• Please share your Street address, City and postal code.

Work Location: In person

Salary : $20 - $24