Patient Care Coordinator

Job Title: Patient Care Coordinator

Location: Watchung, Hillsborough, Branchburg, Somerset, NJ (Multi Clinic Travel Role) (Somerset County, NJ)

Employment Type: Full-Time, In-Person

Schedule: Monday – Friday (No weekends)

About Us

Performance Ortho is a New Jersey-based, comprehensive orthopedic and outpatient care organization with four thriving clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater. Now in our 24th year, we are proud to offer an integrated model of care that includes Orthopedic Surgery, Physical Therapy, Chiropractic, Occupational Therapy, and Acupuncture. Our commitment to excellence extends to every part of the patient journey—including their very first interaction at the front desk.

Position Mission

Deliver exceptional front-line service and administrative support that ensures a smooth, welcoming, and effective patient experience from check-in to check-out.

Position Objectives

• Serve as the first point of contact and a consistent resource for patients throughout their care journey
• Ensure all administrative processes are carried out efficiently, accurately, and with compassion
• Promote organizational excellence through clear communication, proactive problem-solving, and patient-centered service
• Collaborate with clinical staff and other departments to streamline patient care
• Uphold the values and brand of Performance Ortho in every interaction

Key Responsibilities

• Greet patients with professionalism, empathy, and a welcoming demeanor
• Accurately manage patient check-in and check-out processes
• Schedule appointments and coordinate follow-up visits
• Verify insurance information and collect co-pays or outstanding balances
• Respond to patient inquiries in person, by phone, or email in a timely and respectful manner
• Maintain up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations
• Coordinate communication between patients, clinical teams, and external providers when needed
• Identify opportunities to improve workflows and enhance the patient experience
• Support other administrative duties as assigned by clinic leadership

Education and Experience

Required:

• 3–5 years of experience in customer service, hospitality, or healthcare administration
• Proficiency in Microsoft Office Suite and medical office software systems

Preferred:

• Experience in a medical or clinical office setting
• Bachelor’s degree in Healthcare Administration, Business, or related field

Key Competencies

• Outstanding interpersonal and communication skills
• Ability to remain calm and professional in high-paced or sensitive situations
• Meticulous attention to detail and commitment to accuracy
• Strong multitasking and organizational skills
• Ability to work independently and as part of a collaborative team
• Problem-solving mindset with a focus on solutions and service
• Deep commitment to patient satisfaction and operational excellence

Key Performance Indicators (KPIs)

• Positive patient feedback and satisfaction scores
• Timeliness and accuracy of scheduling, documentation, and billing
• Effective resolution of patient concerns
• Contribution to a positive, efficient, and caring clinic environment

Why Join Performance Ortho?

• 401(k) with Employer Matching
• Health, Dental & Vision Insurance
• Generous Paid Time Off (PTO)
• Professional Development Opportunities
• Supportive Team Culture
• No Weekends