What are the responsibilities and job description for the Account Representative position at Performance Home Medical?
Who we are
Rapidly growing and one of the Pacific Northwest Regions largest providers of Respiratory and Sleep Therapy equipment, Performance Home Medical has established itself as the industry leader. We could not have experienced the success we have without the committed professionals that comprise our teams. Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care. We’re able to provide this level of care because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.
At Performance Home Medical, we are dedicated to improving quality of life for our patient’s by helping them breathe easier and sleep better. If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.
Who we're looking for
We’re seeking a Medical Sales Professional to help support our growing Oregon Market in Salem, Cornelius and Eugene. The ideal candidate understands the value of building genuine, authentic relationships in the medical community. You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, and you must be committed to serving our patients. In return, we’ll provide you with an environment where you’ll be valued, and we’ll provide you with the guidance, training, and mentorship necessary to take your career to the next level.
Essential job functions will include:
- Develop and maintain relationships with medical practices, hospital discharge planners, respiratory departments, nursing facilities, home health agencies, and sleep labs.
- Conduct daily sales calls and in-service trainings to achieve sales goals.
- Develop and implement sales plans based on market analysis.
- Collaborate with internal stakeholders to coordinate patient care and improve customer care experience.
- Educate referral sources on Performance Home Medical’s service and equipment.
- Serve as patient advocate and hospital liaison.
- Responsible for developing relationships with new referral sources.
- Conduct educational in-services, trainings, and presentations for healthcare providers.
- Work with internal staff to obtain documents from providers necessary for prompt and accurate billing.
- Deliver oxygen equipment to patients in the hospital for discharge along with education on the use and care of the equipment.
- Market Performance Home Medical’s disease management programs.
To achieve success in this position, you must possess the following skills, education and/or experience:
- Business ethics and integrity.
- BS/BA degree in business, marketing, sciences, or healthcare related fields strongly preferred.
- 3 plus years’ documented success achieving sales goals in a relationship selling based field, preferably in healthcare industry, B2B, or F2F.
- 3 plus years’ experience utilizing consultative, and solution based selling approaches preferred.
- 3 plus years’ experience selling to sleep clinics, physician’s offices, hospital discharge planners and/or case managers, nursing facilities, and home health agencies preferred.
- Experience selling sleep therapy, home ventilation, and home oxygen strongly preferred.
- Demonstrated ability to work in a collaborative environment with outside medical professionals, internal customer care teams, clinical teams, operations staff, sales leaders, and other internal stakeholders.
- Understanding of insurance guidelines to qualify physician’s orders.
- Proficiency with Microsoft Office Suite and PowerPoint.
- Valid driver’s license and ability to travel within assigned territory.
- Candidate must reside in assigned geographical territory or be willing to relocate.
Core competencies required to serve our healthcare partners:
- Territory and pipeline management.
- Account management
- Strategic planning initiatives based on data analysis.
- Excellent interpersonal relationship skills including active listening.
- Technological expertise and product knowledge.
- Current market and industry knowledge.
- Excellent verbal and written communication skills including presentations.
- Ability to multi-task, prioritize, and manage time effectively.
- Keen attention to detail and meticulous organizational skills.
- Ability to work independently.
- Ability to adapt and overcome obstacles.
Provided company benefits:
- Competitive base salary plus uncapped commission
- Auto allowance
- Company issued IT package including phone and tablet
- 401(k) plan
- Health insurance including an HSA option
- Dental insurance