Account Representative

About Us

Nakamoto Forestry is the world’s largest manufacturer of yakisugi, commonly known as “Shou Sugi Ban” in the West, we have an unmatched dedication to craft & tradition. We are the largest company supplying North America and Europe with authentically milled and heat treated yakisugi, controlling the entire manufacturing process from our forests in Japan to your walls.

Position

We’re looking for a friendly, organized, and detail-oriented Account Representative for our sales team to support the full sales lifecycle for a portfolio of accounts. This position will be a primary point of contact for clients, using CRM and ERP to drive sales and exceed revenue targets. Our ideal candidate will use their deep understanding of company products, sales policies, and processes to independently solve complex customer issues. This role reports to the Sales manager and is a full-time, onsite, non-supervisory position.

Responsibilities

• Respond to customer inquiries and support customer project needs
• Update and maintain sales pipeline within the CRM
• Meet sales goals, targets, and deadlines as set by the management team
• Prepare detailed transactional work including quotations, sample orders, and planning logistics
• Develop strong, positive relationships with customers and coworkers
• Follow up on leads
• Create quotes for customers
• Assist with claims as needed
• Assist with training of new employees
• Attend trade shows
• Follow-up on shipped projects to solicit project images, and arrange marketing collaboration with customers or partners.
• Take notes, write reports, do market or technical research, navigate certifications, and offer any other related functions needed to make the company sales department function.
• Accurately prepare and review formal quotations, invoices, packing lists, and shipping documents
• Streamline internal processes by identifying inefficiencies and propose solutions to management
• Perform other duties and special projects as assigned by the Sales Manager and management team

Required Qualifications

• Associate’s degree (or equivalent work experience)
• 3-5 years of experience in an office environment doing sales or office support
• Proficiency with Microsoft Suite
• Experience with transactional business to consumer (B2C) sales
• ERP experience (Odoo or equivalent)
• CRM experience (Odoo or equivalent)
• Experience with productivity software (Basecamp, Asana, or equivalent)
• Ability to tally lumber and do fast-paced simple math calculations
• Excellent written and verbal communication
• Proven work history of punctuality and attendance
• Objective honesty, high ethical standards, and a focus on producing accurate transactional work
• Passion for the value of beautiful and sustainable wood products, and authentic long-term interest in both wood and construction technology.
• Has an authentic ethical interest in building materials with low carbon footprint, low maintenance needs, and other sustainable sales points.

Preferred Qualifications

• Carpentry, construction, building materials, and/or building industry experience
• Logistics experience
• Knowledge of sustainability certifications, fire code, ASTM certification, or other compliance certifications

Hours

Our office is open Monday through Friday from 6:00 a.m. to 4:00 p.m. Scheduled hours for this position are negotiable. This is not a remote position.

Location

Northeast Portland near the airport.

5-15% travel for trade shows

Starting Wage

$35.00 - $45.00 per hour

Benefits

• Medical – Kaiser
• Dental – Kaiser
• Life Insurance – company paid
• Retirement with company match
• Paid PTO
• Paid Oregon Sick Time
• Paid Holidays
• Weekly paydays

Culture

We are an equal opportunity employer that values diversity and inclusion in the workplace.

COVID-19 Statement

We have a conscientious teamwork sanitation program with strict adherence to federal, state, and local guidelines.

Physical Requirements

• Regularly stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and other office equipment.
• Be able to remain in a stationary position 50% of the time
• Ability to climb stairs
• Occasionally move boxes and supplies weighing up to 25 pounds across the office for various needs

Working Conditions

• Primarily climate-controlled office environment
• Occasionally will be required to walk in a heated warehouse with mid-range temperature variations
• Moderate noise from the operation of office equipment such as computers, phones, printers, and other office equipment