What are the responsibilities and job description for the Fleet Operations Coordinator position at Performance Food Group?
Job Description
Position Details:
The Fleet Operations Coordinator is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.
Job Responsibilities:
High School Diploma/GED or Equivalent Experience
1 – 3 Years
Customer Service, Industry related Call Center, Basic industry knowledge
Position Details:
- Monday - Thursday onsite, with Friday remote day (subject to change).
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
- Onsite cafeteria.
The Fleet Operations Coordinator is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.
Job Responsibilities:
- Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.
- Process misc., fleet violations received, provide appropriate solutions and escalation flow with the time limits; follow up with perspective departments to ensure resolution.
- Process all inbound Fleet mail and distribute.
- Assist with the Toll program enterprise wide as needed
- Assist with the Title recordkeeping of all rolling stock enterprise wide
- Knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem-solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.
- Prepare timely and accurate reporting based on identified KPIs
- Able to multi-task and prioritize workload.
- Microsoft Word and Excel Proficient.
- Performs other related duties as assigned.
High School Diploma/GED or Equivalent Experience
1 – 3 Years
Customer Service, Industry related Call Center, Basic industry knowledge
