What are the responsibilities and job description for the Customer Service Rep position at Performance Food Group?
Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.
We Deliver the Goods:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
- Growth opportunities performing essential work to support food distribution
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary:
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
Schedule: Monday - Friday, 8:00AM - 5:00PM
Position Responsibilities:
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
Skills & Experiences:
- Minimum of one year of customer service experience.
- Must be able to type 40 WPM (words per minute)
- Excellent communication skills.
- Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.