What are the responsibilities and job description for the Customer Experience Representative position at Performance Fluid Experts Group?
About PFX™
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.
PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.
Job description:
Why Work at Adam’s Polishes?
Join a fun, supportive environment where employees are valued and have opportunities for growth. Be part of a company committed to excellence in automotive detailing!
If you have an interest in cars and/or car detailing and are looking for an opportunity to work for a successful company that is growing, this would be the perfect job for you! Adam's Polishes is looking for a person that enjoys working with people and has customer service experience.
Key Responsibilities:
Monday - Friday - 8:00 AM - 5:30 PM
Saturday and Sunday - 9:00 AM - 2:00 PM
Must work one weekend day minimum. Schedule will be determined and days off may vary.
Job Type: Full-time
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.
PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.
Job description:
Why Work at Adam’s Polishes?
Join a fun, supportive environment where employees are valued and have opportunities for growth. Be part of a company committed to excellence in automotive detailing!
If you have an interest in cars and/or car detailing and are looking for an opportunity to work for a successful company that is growing, this would be the perfect job for you! Adam's Polishes is looking for a person that enjoys working with people and has customer service experience.
Key Responsibilities:
- Assist Walk In Customers
- Upsell customer purchases to increase average order value
- Answer customer phone calls
- Responsibilities include (but are not limited to):
- Provide world class customer service
- Answer emails in a professional manner
- Assist customers with product recommendations (basic detailing knowledge)
- Problem-solve order issues
- Restock retail showroom
- Manage cash box
- Operate POS checkout systems
- Complete basic Excel spreadsheets
- Positive Attitude
- 1-2 years customer service experience
- High School Diploma or GED required
- Must be able to consistently work 40 hours/week
- Ability to schedule detailing service
- Must be available to work weekends and events
- Must be able to adapt to change
- Excellent communications skills including both verbal and written
- Must have a reliable transportation
- Detailing experience is preferred
- Ability to stand for long periods of time
- Ability to lift 50 lbs.
- 401(k) Plan with Company Match
- Comprehensive Health Coverage: Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Life Insurance
- Employee Assistance Program
- Generous Paid Time Off
- Paid Holidays!
Monday - Friday - 8:00 AM - 5:30 PM
Saturday and Sunday - 9:00 AM - 2:00 PM
Must work one weekend day minimum. Schedule will be determined and days off may vary.
Job Type: Full-time
