Help Desk Support Analyst

Job Description

We currently have a career opportunity for a Customer Support Analyst- Email Migration to join our team located in Lafayette, LA.

Job Overview:

We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

• Provide end-user post migration support.
• Assist users with Outlook email configuration on desktop and mobile devices.
• Support and coordinate DNS updates related to the email migration.
• Escalate complex issues to engineering or infrastructure teams.
• Document issues, resolutions, and support metrics.

Qualifications

• 2 years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
• Working knowledge of Microsoft Office suite.
• Working knowledge of computer hardware and printers in an enterprise environment.
• Highly self-motivated and directed.
• Analytical and troubleshooting skills.
• Superior listening skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user-friendly language.
• Experience in IT customer support or service desk roles.
• Familiarity with Outlook, email systems, and basic DNS concepts.
• Strong communication skills and customer service mindset.

Preferred skills:

• Bachelor’s degree with emphasis in computer science, math, or engineering
• Active Directory administration
• Microsoft Lync experience
• A Certification
• Network Certification
• ITIL v3 Foundation
• HDI Certifications

Who We Are

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

What We Believe

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

About Us

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.