Manager, ERP Change Management

***NO C2C Please***

Contract

Hudson Yards, NYC

RESPONSIBILITIES:

Cross-Functional Leadership & Governance

• Serve as the single point of accountability for Communications, Change Management, and Training within the E2E Planning & Expense Management Operational Readiness workstream.
• Define and own the Operational Readiness framework for Finance & Risk.
• Establish readiness governance, milestones, and success criteria aligned to program delivery timelines and business outcomes.
• Drive alignment across Finance, Technology, Risk, and Transformation teams to ensure consistent messaging, change reinforcement, and user enablement.
• Provide clear, concise readiness updates to Finance & Risk leadership, highlighting adoption risks, dependencies, and required decisions.
• Partner with program leadership to inform go-live readiness decisions from a people-readiness perspective.

Finance Communications Leadership (in partnership with Communications Business Partner)

• Drive the Finance & Risk Operational Readiness communications strategy for Oracle Planning, ensuring consistent, timely, and targeted messaging across all impacted Finance stakeholders.
• Identify stakeholder groups (FP&A, Business Finance, Controllership, leaders) and tailor communication approaches based on level of impact and readiness.
• Develop and govern Finance & Risk communications artifacts, including key messages, FAQs, leader talking points, walkthrough decks, and milestone updates.
• Coordinate phased communications (leadership, managers, end users) to support awareness, engagement, and readiness ahead of key milestones and go-live.
• Gather feedback on communication effectiveness and continuously renew messaging based on adoption signals and readiness insights.

Change Management (in partnership with HR Business Partner)

• Lead the change management approach for Oracle Planning, aligned to enterprise change standards and the Finance & Risk transformation objectives.
• Conduct change impact assessments in partnership with our implementation partner to understand how Oracle Planning affects roles, processes, decision-making, and performance expectations.
• Partner with FP&A leaders to prepare them to lead their teams through change, reinforcing new planning behaviors and retiring legacy tools and shadow processes.
• Establish change checkpoints and readiness pulse checks to assess adoption risks and drive mitigation actions.
• Ensure change activities are tightly integrated with program milestones, communications, and training delivery.
• Define and track readiness and adoption metrics, including operational performance indicators, user readiness, and stabilization outcomes.

Training & Enablement for Oracle Planning

• Own the training and enablement strategy for Oracle Planning, ensuring users are prepared to execute their roles effectively at go-live.
• Partner with FP&A, Technology, and SMEs to de􀄤ne role-based training curricula aligned to Oracle Planning workflows and Finance processes.
• Oversee development of Finance job aids, process guides, simulations, and on-demand learning assets.
• Ensure training delivery is sequenced appropriately (pre-go-live, go-live, post-go-live reinforcement) to support sustained adoption.
• Track training completion, proficiency, and readiness metrics and escalate risks where gaps remain.

QUALIFICATIONS & EXPERIENCE:

• Senior experience leading communications, change management, and training for enterprise transformation initiatives.
• Demonstrated success leading readiness for large-scale business or technology transformations.
• Strong understanding of operating models, end-to-end processes, risk and controls, and enterprise change dynamics.
• Proven ability to influence executive stakeholders and drive alignment across functions.
• Experience designing and executing communications, training, and adoption strategies in partnership with specialized teams.
• Strong executive communication and stakeholder engagement skills.
• Transformation change leadership
• Executive and stakeholder communications
• Training strategy and learning enablement
• Oracle Planning adoption and readiness
• Organizational change management
• Data-driven readiness assessment