Reservations Group Coordinator

SALARY RANGE - This position pays $23.00/hr - $25.00/hr. This position is responsible for working side by side with Sales, Catering and Convention Services related to group room bookings.

Essential Functions 

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life. 
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort. 
• Must participate in all resort required meetings and trainings. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Enter rooming lists into Passkey and HMS. 
• Make changes to group reservations as needed. 
• Audit group contracts in HMS-Synxis and Paskey. 
• Group billing based on Contract and Resume instructions. 
• Manage group blocks in Passkey, HMS and Synxis. 
• Send out weekly reports to Sales and Catering alerting them of Cut off dates. 
• Send out reports to group meeting planners. 
• Manage group cancellations and no shows. 
• Attend preconvention and group resume meetings weekly. 
• Audit rooming lists for Duplicate reservations. 
• Update Revenue Management on Group blocks that may be at risk due to lack of pick-up or Room Type oversell. 
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner. 
• Answer guest inquiries about resort services, facilities, and hours of operation. 
• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations. 
• Post no-show revenue daily, if required at property. 
• Abide by all resort policies and safety rules. 
• Perform other duties as requested by management. 

Qualifications

• At least 2 years of progressive experience in a resort or a related field in a similar capacity. 
• Strong communication skills and ability to multitask is a must. 

Working Conditions and Schedule

• Weekend and holiday availability is required as well as flexibility with work schedule. 
• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Flexible and long hours sometimes required. 
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 5 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary role that requires working on the computer for extended periods. 

SVR Management II LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system

Salary : $23 - $25