Sr. Director, Operational Excellence

Description

Perch Energy is a mission-driven company that focuses on expanding access to clean and affordable energy through community solar. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy by making it accessible, affordable, and more equitable for all. We work in several states across the country to bring community solar to communities and individuals who can most benefit from a more inclusive energy system.

Perch Energy has an immediate opening for a Senior Director of Operational Excellence, reporting to the Chief Operating Officer. This role may also be elevated to Vice President depending on the applicant’s years of experience in Community Solar, business and technical acumen, and ability to craft and deliver end to end performance improvements within our operating environment. The ideal candidate will play a crucial role in leading continuous improvement and the standardization of key operational processes, and must drive cost synergies through simplification and automation. You must be able to work proactively to engage internal and external stakeholders to deliver value for our company, developers and subscribers.

Duties & Responsibilities

• Collaborate with the Technical & Business teams to establish test scenarios for new or enhanced platform features
• Ensure User Acceptance Testing (UAT) meets scope and business requirements prior to signoff for go/ no go and production
• Map and maintain key operation process flows, routinely review and assess Operations processes to identify areas of opportunity, and recommend & lead the implementation of approved solutions
• Utilize methodologies such as Kaizen, Lean Six Sigma, PDCA and DMAIC to drive process improvement and waste reduction
• Collaborate with Sr. Director of Customer Operations, other business leaders, and 3rd party experts to deliver AI solutions, and drive reduction in cost and issue resolution time
• Work closely with global employee network & automation teams to deliver 50% of 4M project by YE2026
• Coordinate with Sales, Operations and Technology to simplify and standardize customer management, reducing total time to enroll, onboard, and allocate by 30% by Q1 2027.
• Work with other Operations leaders to refine processes, and establish best practices to achieve and maintain core KPIs
• Lead demos and workshops, inspire collaborative brainstorming and develop a culture of continuous improvement and innovation
• Deliver business review of operational improvements to the Leadership team on a quarterly basis
• Serve as a key stakeholder for ongoing migration and ingestion of large community solar portfolios
• Work closely with the Chief Operating Officer to simply and standardize processes across Operations
  
  

Requirements

• Bachelor's Degree in Operations Management, Economics Business Administration or a closely related degree. Master’s degree considered a plus
• 4 years of Community Solar experience
• 3 years of technical or project management experience, specifically user acceptance testing, and working closely with Product & Project Managers, and Developers
• Six Sigma certified, Kaizen, PDCA or DMAIC experience is a plus
• Must have strong attention to detail, change management and time management skills
• Executive-level verbal and written communication skills, plus high quality execution of deliverables is required
• Advanced MS Excel & Powerpoint is required. Salesforce experience, data management, BI tools, and proficiency with SQL a plus
• Proven track record of strong cross team collaboration
• Ability to problem solve, find creative solutions, troubleshoot and build out best practices
• Be flexible and excited to work in a fast-paced environment with evolving needs
  
  

What does it mean to be a Percher?

It means you want to make a difference. It means you care about the Earth and those that live on it — you want to help us build the products that will make a brighter future for everyone. It means you are ready to take risks, stay agile, and be part of an inspiring team.

Benefits That Help You Live Your Best Life.

Perch looks out for our employees by offering full-time benefits designed to support your life inside and outside of work:

• A remote-first culture – work where you’re most productive and comfortable
• Flexible paid time off – take time to recharge when you need it, no explanations required
• 13 company holidays and Summer Fridays – built-in long weekends and early logoffs to soak up the sunshine
• 12 weeks of paid parental leave – time to focus on your growing family without missing a beat
• 80–95% company-paid medical, dental, and vision coverage – we've got you (and your loved ones) covered
  
  

Perch is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive workplace and will do so by actively seeking to hire and promote diverse individuals throughout the company. Providing equal employment opportunities to all employees and applicants for employment is critical to our identity and we do not discriminate on the basis of race, color, religion, religious creed, national origin, ancestry, sex, age, handicap (disability), sexual orientation, gender identity/ or expression, genetics, veteran status, marital status, pregnancy or pregnancy-related condition, military status or obligation, or other protected status, in accordance with applicable federal, state and local laws.