Human Resources Manager

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Human Resources Manager working in Allen Park, MI, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

What You’ll Be Doing

The Human Resources Manager is responsible for the planning, development, implementation, and administration of Percepta’s onboarding process, employee development, employee relations, and retention initiatives. This position is responsible for strategy development, in conjunction with the HR Director and an HR SME for the site, providing strategic direction to all functional areas related to people and the HR function. In this role, you will also ensure that the company and its leadership comply with all company policies and procedures, and that litigation is mediated as effectively as possible. You may also be responsible for multiple sites and HR Services programs.

During a Typical Day, You’ll

• Direct and manage a team of Human Resource staff responsible for, personnel file maintenance, employee relations, and attrition mitigation activities.
• Interview, select, and train employees for the department.
• Follow the compensation program to determine pay rates and annual merit increases based on performance results.
• Direct and evaluate performance through the performance evaluation process, one-on-ones, corrective actions, etc.
• Plan, direct, and distribute workload to department members.
• Make decisions regarding types of merchandise, materials, supplies, or equipment used.
• Recommend status changes (promotion, demotion, transfer, etc.).
• Administer disciplinary actions as required.
• Assist in developing the annual HR budget and manage expenses accordingly.
• Collaborate with managers and team leaders to spread human resources competencies throughout the organization.
• Clearly understand and communicate the organization’s mission and values.
• Manages the functional areas of Onboarding, Employee Relations, Workers' Compensation, Leave Administration, and Employee Retention.
• Partner with HR Director to direct the development, implementation, and maintenance of employment law policies and programs, including I-9 and Equal Employment Opportunity, to ensure compliance.
• Responsible for leadership training on HR related topics such as harassment, employee relations, policies and changes, FMLA, etc.
• Implements programs as developed and directed by the HR Director.
• Monitors and identifies employee engagement in Percepta.
• Recommends potential solutions, including enhancements, changes, rewards, recognition, communications, etc.
• Champion for Employee Surveys and Focus Group analysis to gather the voice of the employee for satisfaction measurements and improvements.
• Develops, recommends, and implements personnel policies and procedures at the site level in conjunction with regional policies for best alignment.
• Ensures compliance with all state and federal regulations as related to Human Resources.
• Role may include participation in the SOW process, maintaining client relationships, program launches and transitions, along with Limited Serve responsibilities.
• Manages all employment legal issues.
• Works on special projects, as requested. Work on improving own skills.
• Support and sustain a positive work environment that fosters team performance through own work and behavior. Provide and facilitate development opportunities for staff members. Support site communications efforts. Work on activities and/or projects as requested by the HR Director.
  
  

What You Bring To The Role

• BS/BA degree required, preferably in Human Resource Management or a related area.
• 7 years of strong HR Generalist experience
• 5 years of proven experience in an HR Management role
• 5 years of experience with emphasis on employee relations and development
• 5 years of experience in coaching employees and managing through complex, difficult, and emotional issues
• 5 years of experience in employment law, EEO, FMLA, ADA, and WC
• Organization, counseling, and negotiating skills
• Objectivity, good judgment, and the ability to make decisions
• Ability to handle difficult employees/situations
• Leadership, negotiation, and team-building skills
• Outstanding time management and organizational skills
• Ability to multitask
• Strong oral, written, and influential communication and presentation skills
• Excellent organizational, time management, and problem-solving skills
• Works well independently and in a team environment
• Must be able to interact effectively with all internal departments and Percepta representatives
• Ability to work well with all levels of the organization
• Proven ability to work in a fast-paced environment
• Intermediate user in MS Excel and Word applications
  
  

A Bit More About The Role

• This is a hybrid role with some onsite work required.
• Must be able to maintain the strictest confidentiality.
• Must be able to interact with vendors and customers and represent
• Percepta professionally with all outside organizations.
• Ability to travel as needed
  
  

What You Can Expect

• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Award-Winning Employee Rewards & Recognition Program (Perci Perks)
  
  

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
  
  

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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