What are the responsibilities and job description for the Hotel/Player Service Representative - $1000 Hiring Bonus position at Peppermill Resort Spa Casino?
This position has up to a $1,000 hiring bonus for the Graveyard position only.
The Hotel/Player Service Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.
Duties:
The Hotel/Player Service Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.
Duties:
- Check hotel guests in and out.
- Maintain a bank and perform cashiering duties.
- Work well with supporting departments (Reservations, Housekeeping, Information Desk).
- Maximize revenue with suite upgrades and rate integrity.
- Maintain a clean, presentable and welcoming workspace.
- Must be able to understand and explain the player tracking systems, comping guidelines, player benefits and usage.
- Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program.
- Recruit new Passport Rewards Members.
- Communicate current details on offers, events, and promotions.
- Must be 21 years of age or older.
- Must be able to obtain a Gaming License and Alcohol Awareness Card.
- Customer service experience preferred.
- Must have previous cashiering experience.
- Must have 10 key and typing experience (30 WPM).
- LMS and Micros experience preferred.