Guest Experience Lead

What you'll bring to the team

Ready to lead, have fun, and build real leadership experience? 🐷🎉

At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. This is a perfect opportunity for emerging leaders who want to grow, learn, and lead in a playful, supportive, and high-energy environment 🌈✨

As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories 😊🎈

Qualifications & Experience

Why You’ll Love This Role 💖

• A hands-on leadership position where you’re on the floor, not behind a desk 🙌

• A bright, playful, family-friendly workplace where no two days are the same 🐽🎠

• Opportunities to build real leadership, coaching, and operational experience 🚀

• A supportive team environment that encourages learning, growth, and teamwork 🤝

Key Responsibilities 🐷

• Lead daily Guest Experience operations to ensure smooth, safe, and guest-focused performance 🎟️🛟

• Delegate and monitor daily assignments to keep operations running efficiently 🗂️⚙️

• Manage queues and guest flow safely and effectively during peak periods ⏱️➡️

• Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions 😊🛠️

• Assist with training and documentation across all primary Guest Experience areas 📚✍️

• Support the development of front-line team members through coaching, feedback, and on-the-job leadership 🧑‍🏫💬

• Uphold health, safety, and service standards across all operations 🧼⚠️

• Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift 🎉🌟

Education & Experience 🎓

• 🎓 High school diploma or GED required

• 🐷 Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred

• 💪 Previous experience leading a team, project, or shift with demonstrated accountability

• 🌟 Positive, outgoing personality with a passion for guest experience and teamwork

• ⚡ Flexible and adaptable in a fast-paced, playful, ever-changing environment

• 🗣️ Strong communication skills with a calm, friendly, and professional approach to problem-solving

• 💻 Comfortable using technology and basic office software

• 🤝 Reliable, trustworthy, and committed to creating magical experiences for every family

Come help us create giggles, smiles, and muddy-puddle-sized fun every day at Peppa Pig World of Play Michigan! 🐷💦🎈

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

Salary : $16