Operations and Guest Experience Coordinator

Operations & Guest Services Coordinator

Tapper’s Jewelry is actively seeking a full-time Operations & Guest Services Coordinator to support our Gold Exchange division.

Tapper’s is celebrating over 48 years in business and has been recognized as one of the Top Workplaces by the Detroit Free Press. This is an exciting opportunity to join an established and growing organization in a professional, process-driven environment that values accuracy, integrity, and operational excellence.

At Tapper’s, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work toward creating a workforce that reflects the diversity of our clients and the communities we serve.

The Operations and Guest Experience Coordinator plays a key role in supporting our growing Estate Jewelry and Pre-Owned Watch division. The ideal candidate is highly organized, proactive, detail-oriented, and enjoys balancing operational responsibilities with guest interaction in a fast-paced luxury retail environment.

Successful candidates will have the following qualifications:

• Strong organizational and administrative skills
• Excellent attention to detail and follow-through
• Prior experience in inventory, merchandise processing, or operations preferred
• Ability to work efficiently and accurately under tight deadlines
• Strong verbal communication and customer service skills
• Professional phone presence and ability to confidently assist guests
• Self-motivated with the ability to work both independently and as part of a team
• Proficiency in Microsoft Office 365 and Excel
• Jewelry or luxury retail experience helpful but not required
• Positive attitude, adaptability, and willingness to learn

Key Responsibilities:

Inventory & Administrative Support

• Process, receive, and transfer estate inventory in alignment with department processes
• Manage and track inventory movement across internal systems and departments
• Organize and maintain estate inventory, supplies, and storage areas
• Ensure accurate item entry, tagging, labeling, and documentation
• Process precious metals
• Partner with internal teams to support merchandise preparation and availability
• Support department supply orders and operational needs

Guest Service & Communication

• Answer and manage incoming inquiries to the Estate Department in a professional and timely manner
• Assist guests with questions regarding estate buying, selling, and consignment processes
• Schedule appointments and route inquiries appropriately
• Provide clear, warm, and knowledgeable communication that reflects Tapper’s service standards
• Maintain accurate notes and documentation of guest communications

Operational Support

• Assist in maintaining a clean, organized, and professional working environment
• Support store operations including opening/closing tasks, reporting, and administrative needs
• Perform duties with a high level of integrity, accuracy, discretion, and confidentiality

Additional Requirements:

• A letter of recommendation will be required prior to finalizing employment

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Are you seeking a part-time or full-time position?
• Can you confirm your email address?
• What type of schedule are you available to work?
• Are you available to work weekends?
• Why do you believe you would be a great fit for this position?

Work Location: In person

Salary : $17 - $19