FRONT DESK SUPPORT REPRESENTATIVE

Seeking Support Representative to join the Veterans Assistance Commission of Peoria County (VACPC) team. The employee must be a qualified veteran, spouse of a veteran or a veteran’s dependent. A veteran is defined as any person who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for at least 180 consecutive days, or by reason of disability incurred while serving on active duty or be the dependent of an honorably discharged veteran. Under the supervision of the Superintendent and Asst Superintendent. This position requires a confident, secure, intelligent, public speaker, with a positive attitude that fully understands and embraces the VACPC mission and embraces the fact they are the first person that everyone sees or hears.

Superintendents, subject to rules formulated by the Commission, shall select, as far as possible, Veteran Service Officers and other employees from among military veterans, including those who have served or may still be serving as members of the Illinois National Guard or a reserve component of the armed forces of the United States, who did not receive a bad conduct or dishonorable discharge or other equivalent discharge thereof, or their spouses, surviving spouses, or children

Knowledge Skills Abilities and Education Required

• Be very comfortable and knowledgeable when using Microsoft Programs to include; Word, Excel, Outlook, making appointments, and using the calendar. Other programs you must be familiar with is Teams, Zoom, Webex, One Base, and Vetpro. If you are not familiar with Vetpro, you will be trained on how to use it.
• Effective and understood communicator that can comprehend written dialog, must be able to read, write, and speak both formally or informally and effectively to all people.
• All applicants must have a High School Diploma/GED and an Associate Degree or at a minimum, equivalent experience in customer service for a minimum of three years. Please provide all licenses, certifications, and registrations to professional, state, or federal licenses, certifications, or registrations required to enter the position.
• Applicant will perform mandatory online training on HIPPA, Cyber Security and office Policies and Procedures.

Please upload your own and/or relatives DD214