Call Center Representative

• Respond to inbound and outbound calls from patients, physicians, and pharmacies, providing support related to access-to-care and reimbursement needs.
• Deliver a high-empathy, consumer-focused experience that reassures patients and promotes medication adherence and ease of program use.
• Depending on call volume, process claims and/or handle additional phone-based support tasks.
• Escalate issues appropriately and collaborate with internal teams such as Program Management, IT, and other Contact Center groups to resolve concerns.
• Provide clear program information, eligibility guidance, reimbursement assistance, and general support for copay assistance programs.
• Maintain a “white glove” service approach, ensuring a smooth and supportive experience for every patient.
• Complete additional assignments and responsibilities as needed.

• 1 years of experience in healthcare, patient support, or case management within a high-volume contact center (preferred).
• Experience with pharmacy benefits, health insurance, or medical billing (preferred).
• Familiarity with call center performance metrics (a plus).
• Experience with third-party systems such as SelectRx, Pro-Care, or FSV (a plus).
• Experience using call center software such as Five9, InContact, or similar platforms (a plus).

Salary : $21