What are the responsibilities and job description for the Member Service Representative position at Peoples Credit Union?
MEMBER SERVICE REPRESENTATIVE
Job Location: Peoples Credit Union
310 First Street, Webster City, IA 50595
Reports to: Branch Manager
Role: Responsible for handling customer transactions and helping with account related inquiries. This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards. Must be willing to travel between branches.
Responsibilities:
- Perform routine banking tasks: including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
- Open and close a variety of types of accounts and process address changes
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Promote strong customer and client interactions, build relationships and participate in cross-selling
- Effectively explain new products and features to members
- Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
- Actively contribute to meet the branch business goals
- Accurately close out the teller terminal and remit daily work to supervisor
Skills:
- High school diploma or equivalent (GED) required
- Familiarity with computers and/or banking applications
- Excellent communication and interpersonal skills
- High standard of confidentiality
- Strong customer satisfaction orientation
- Ability to work in a team-oriented environment
- Previous credit union knowledge (preferred)
- Bilingual (preferred)
Benefits: Hourly Position
- 401(k) with Company Match
- Dental / Health / Vision
- Disability / Life Insurance
- Employee Assistance Program
- Flexible Spending Account / AFLAC
- Paid Time Off / Parental Leave
- Professional Development Assistance
Schedule: Full-Time
- Monday to Friday, rotating Saturdays
Contact: Kimberly Chansler / 515-832-6346
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person