What are the responsibilities and job description for the Member Service Representative Supervisor position at Peoples Credit Union?
Job Overview
This position supports the daily operation of the office by providing leadership, training, coaching and supervision to Member Service Representatives.
Responsibilities
- Coordinate office staff activities to ensure maximum efficiency
- Evaluate and manage staff performance to include coaching, counseling and discipline
- Assist in the recruitment and selection of office staff
- Organize orientation and training of new staff members
- Coordinate schedules and set staff goals and objectives
- Oversee adherence to office policies and procedures by all staff
- Implement procedural and policy changes as directed by supervisor
- Monitor office supplies inventory and notify appropriate staff for re-ordering
- Ensure security, integrity and confidentiality of members’ data
- Train and assist in handling of member inquiries and complaints
- Go the “extra mile” to build trust, satisfaction and member loyalty
- Manage internal staff relations by fostering a positive, safe, and secure working environment
- Develop and maintain community relationships
Requirements
- Excellent communication and interpersonal skills
- Delegation of authority and responsibility
- Judgment, decision making and problem solving
- Performance management, supervision, teamwork and collaboration
- Integrity, adaptability, attention to detail
- Knowledge of accounting, data and administrative management practices (preferred)
- Previous credit union knowledge (preferred)
- Bilingual (preferred)
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Banking/Manager: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $45,000 - $55,000