Customer Representative

• Monitor and prioritize the customer order email inbox.
• Review and accurately enter customer purchase orders.
• Verify quantities, pricing, delivery information, and order requirements.
• Correlate purchase orders with company quotes.
• Attach engineering drawings, material specifications, and other required documentation.
• Enter orders and shipments into the system and maintain accurate electronic records.
• Review, verify, and process customer returns.
• Ensure required return documentation is submitted to Accounting.
• Review customer portals and resolve discrepancies with shipment information.
• Review customer forecasts and analyze historical data to help plan inventory needs.
• Serve as a primary point of contact for customers.
• Respond promptly and professionally to customer questions, concerns, and issues.
• Communicate with production teams to gather information and provide customer updates.
• Build and maintain strong customer relationships.
• Participate in customer calls using Microsoft Teams.

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Excel and Microsoft Teams.
• Experience with email correspondence and CRM systems.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Collaborative and team-oriented approach.
• Strong problem-solving skills and professionalism when handling challenging situations.
• Knowledge of technical/engineering terminology and concepts is preferred, but not required.

• Regular interaction with customers through email and occasional phone calls.
• Occasional overtime or weekend work may be required during peak periods.
• Position is based in an office environment.

• Medical, Dental, Vision & Life insurance available
• Direct Deposit Programs
• Full benefits available
• 401K, Profit Sharing and raises available after 90 days!

Peoplelink Staffing Solutions, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority.