What are the responsibilities and job description for the Receptionist position at People, Technology & Processes, LLC?
Description
Position title: Receptionist
Location: Plant City, FL
Position Overview
The Receptionist serves as the first point of contact for clients, families, volunteers, donors, and community partners at a non profit ranch offering equine assisted therapy. This role blends traditional front desk responsibilities with the welcoming, mission driven spirit of a therapeutic ranch environment. The ideal candidate is organized, compassionate, and comfortable working in a setting that includes horses, outdoor activity, and diverse client needs.
Key Responsibilities
Position title: Receptionist
Location: Plant City, FL
Position Overview
The Receptionist serves as the first point of contact for clients, families, volunteers, donors, and community partners at a non profit ranch offering equine assisted therapy. This role blends traditional front desk responsibilities with the welcoming, mission driven spirit of a therapeutic ranch environment. The ideal candidate is organized, compassionate, and comfortable working in a setting that includes horses, outdoor activity, and diverse client needs.
Key Responsibilities
- Front Desk and Client Support
- Greet clients, families, and visitors with warmth and professionalism
- Answer phone calls, respond to emails, and manage general inquiries
- Assist clients with check in and check out procedures for therapy sessions
- Provide information about programs, schedules, and ranch policies
- Administrative and Office Management
- Maintain accurate records, forms, and documentation
- Schedule appointments, therapy sessions, and volunteer shifts
- Manage incoming and outgoing mail and deliveries
- Keep reception and common areas clean, organized, and welcoming
- Program and Staff Support
- Coordinate with therapists, instructors, and ranch staff to support daily operations
- Assist with event preparation, donor visits, and community outreach activities
- Help maintain client confidentiality and compliance with organizational policies
- Volunteer and Visitor Coordination
- Welcome and orient new volunteers
- Track volunteer hours and assist with communication
- Provide tours or basic ranch information to visitors when needed
- Ranch Environment Support
- Maintain comfort working near horses and outdoor facilities
- Communicate calmly and clearly in a dynamic environment
- Assist with light tasks related to ranch operations such as directing clients to arenas and ensuring safety protocols are followed
- Strong interpersonal and communication skills
- Prior administrative or receptionist experience preferred
- Ability to multitask and stay organized in a busy environment
- Comfort working around horses and outdoor settings
- Compassionate, patient, and supportive demeanor
- Proficiency with basic office software
- Experience in a non profit, therapy, or animal assisted program is a plus
- Warm, welcoming, and mission driven
- Reliable and detail oriented
- Able to maintain professionalism with clients of all ages and abilities