What are the responsibilities and job description for the Office Manager position at People, Technology & Processes, LLC?
Description
Position title: Office Manager
Location: Equine Therapy Ranch, Plant City, FL
Summary Our ranch provides equine - assisted therapy for veterans and children with special needs. We are seeking a compassionate, highly organized Office Manager with experience in a therapy, counseling, medical, or behavioral - health setting. This role is the administrative backbone of our ranch - supporting clients, staff, and daily operations with professionalism and heart.
Responsibilities Include (but Are Not Limited To)
Position title: Office Manager
Location: Equine Therapy Ranch, Plant City, FL
Summary Our ranch provides equine - assisted therapy for veterans and children with special needs. We are seeking a compassionate, highly organized Office Manager with experience in a therapy, counseling, medical, or behavioral - health setting. This role is the administrative backbone of our ranch - supporting clients, staff, and daily operations with professionalism and heart.
Responsibilities Include (but Are Not Limited To)
- Client Intake & Coordination: Manage new client inquiries, intake paperwork, eligibility verification, and onboarding for therapy services.
- Scheduling Management: Coordinate therapy sessions, staff calendars, arena/horse usage schedules, cancellations, and waitlists.
- Human Resources Support: Assist with onboarding, maintaining personnel files, timesheet tracking, compliance documentation, and communication with staff.
- Administrative Operations: Oversee daily office operations, maintain records, manage supplies, and ensure smooth communication across the ranch.
- Accounting & Billing: Support bookkeeping tasks such as invoicing, payment tracking, expense reporting, and coordination with the ranch’s accountant.
- Client & Visitor Support: Serve as the first point of contact for families, veterans, volunteers, and community partners.
- Minimum 1 year of experience in a therapy, medical, counseling, or similar office environment.
- Strong understanding of client confidentiality, HIPAA aligned practices, and trauma informed communication.
- Experience with HR processes, scheduling systems, and basic accounting software.
- Excellent communication, organization, and multitasking skills.
- Comfort working in a ranch environment around horses and outdoor activity.
- Passion for serving veterans, children with special needs, and their families.
- Located on a working equine therapy ranch in Plant City, FL.
- Fast - paced, mission driven, and deeply collaborative.
- Requires flexibility, empathy, and a calm presence.