What are the responsibilities and job description for the National Director of Operations position at People's Transit?
National Director of Operations
People’s Transit – Romulus, MI | Full-Time
The company maintains its headquarters within the Detroit Metropolitan region.
Job Summary
The National Director of Operations supports the President/CEO in overseeing nationwide transportation operations, ensuring safety, service quality, compliance, and strong operational performance. Headquarters in the Detroit Metropolitan area.
Key Responsibilities
- Oversee multi-location operations and ensure consistent service delivery
- Manage contracts, compliance, reporting, and invoicing
- Track and analyze KPIs (driver attendance, staffing, revenue hours) to drive improvement
- Lead hiring efforts and develop Operations Managers through coaching and support
- Assist in monitoring budgets and audit payroll and operational data for accuracy
- Ensure compliance with ADA, DOT, and federal regulations
- Conduct site audits and oversee safety, maintenance, and workforce compliance
- Support procurement processes and maintain strong contractor relationships
- Address client concerns and ensure timely resolution
Leadership & Strategy
- An engaging team leader who inspires, motivates, and develops team members to reach common goals
- Promote alignment through clear communication and reporting
- Drive data-informed decision-making and performance tracking
- Support business development and industry engagement
Qualifications
· Associate degree (or equivalent experience) in transportation, business, or related field
- 5 years in transit operations or transportation management; paratransit operations a plus
- Strong leadership, analytical, and communication skills
Salary
· Salary commensurate with experience
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person