What are the responsibilities and job description for the Front Desk Associate position at People's Resource Center?
PRC is hiring a full-time Front Desk Associate (Floater) to create a welcoming environment by providing excellent customer service and administrative support that is consistent with PRC’s mission and values and ensuring building and safety protocols are followed. This position provides coverage across PRC’s Wheaton and Westmont locations. Bilingual (English/Spanish) highly preferred. This position has a varied weekly schedule averaging 30-40 hours per week.
Candidates must be available to work within the following business hours:
- Monday – Thursday: 7:00am – 9:00pm
- Friday: 7:00am – 5:00pm
- Saturday: 7:00am – 1:00pm
Essential Functions:
- Greet and welcome guests by providing accurate information.
- Efficiently answer incoming calls providing initial information and/or transfer calls to appropriate party.
- Retrieve, document, and process phone messages from voicemail inbox.
- Maintain a clean and tidy reception area, waiting area, and kitchen.
- Maintain an active, accurate knowledge of programs, events, and activities.
- Provide administrative support as assigned.
- Act as primary point person for on-site operational needs.
- Act as primary point of contact for daily site maintenance issues working.
- Perform building and security procedures that apply to front desk staff.
- Provide front desk back up for other sites and shifts as needed and available.
- Act as interpreter for Spanish-speaking clients as requested (if bilingual).
- Provide front desk back up to all sites and shifts as needed and available.
- Other duties as assigned.
Education/Experience:
- High school diploma or equivalent required.
- Three (3) years prior work experience in customer service, reception, or a similar setting.
Skills/Knowledge:
- Commitment to PRC’s mission, values and community focus.
- Bilingual English/Spanish highly preferred.
- Excellent communication, phone etiquette and customer service skills.
- Ability to work effectively with people from other countries and those that speak other languages.
- Ability to manage multiple tasks at one time.
- Demonstrated professionalism, flexibility, and commitment to teamwork.
- Computer proficiency in Microsoft 365 and Microsoft Office applications, especially Word, Excel, and Outlook.
To see the full job description, please visit here: https://www.peoplesrc.org/employment-opportunities/
To apply, please send your resume and minimum pay requirements.