Import Coordinator (Air & Ocean)

Import Coordinator (Air & Ocean) | Boston, MA | Salary up to $65,000

This role requires hands-on coordination of air and ocean imports, ensuring compliance with customs regulations, timely communication with carriers and clients, and accurate shipment documentation. You will act as a key point of contact for clients, overseas agents, customs brokers, and internal operations teams.

What We Offer

• Competitive salary up to $65,000
• Opportunity to work with a global logistics network
• Career growth in international freight forwarding
• Collaborative and fast-paced work environment

Key Responsibilities

• Coordinate end-to-end import shipments via air and ocean freight
• Track and monitor shipments to ensure timely arrivals and deliveries
• Communicate regularly with overseas agents, carriers, and customers
• Prepare, review, and process import documentation (B/Ls, AWBs, commercial invoices, packing lists, etc.)
• Handle customs clearance coordination and ensure compliance with U.S. import regulations
• Resolve shipment delays, discrepancies, and operational issues proactively
• Update internal systems with accurate shipment status and milestones
• Provide exceptional customer service and shipment updates to clients
• Work closely with warehouse, trucking, and drayage providers to arrange deliveries
• Ensure billing accuracy and assist with invoicing and cost verification

Required Qualifications

• 1-3 years of experience in freight forwarding, logistics, or import coordination
• Experience with both air and ocean freight imports strongly preferred
• Knowledge of U.S. customs procedures and international shipping documentation
• Strong communication and customer service skills
• Ability to multitask in a fast-paced, deadline-driven environment
• Proficiency with freight forwarding systems (e.g., CargoWise or similar preferred)