What are the responsibilities and job description for the Export Agent position at People Freight | Freight Forwarding & Logistics Recruitment Specialists?
Export Agent | Wood Dale, Illinois | Hybrid working environment
This is a hands-on operational role responsible for coordinating export shipments from booking through final departure, ensuring customers receive efficient, accurate and timely service.
The ideal candidate will have previous experience within an international freight forwarding environment, with a strong understanding of air and/or ocean export operations, documentation, carrier coordination and customer service.
Compensation & Benefits
- Salary up to $72,000, based on experience
- Bonus opportunity
- Hybrid working environment
- Comprehensive benefits package
- Opportunity to join an established international freight-forwarding organization
- Career growth and development opportunities
Key Responsibilities
- Manage export shipments from booking through departure and final documentation
- Coordinate with steamship lines, airlines, truckers, warehouses and overseas agents
- Prepare and process export documentation, including BOLs, commercial invoices, packing lists and shipping instructions
- Book shipments with carriers and coordinate routing, space and schedules
- Monitor shipment status and proactively resolve delays or operational issues
- Prepare and send arrival/departure notices and other customer documentation
- Ensure shipments are handled in accordance with U.S. export regulations and company procedures
- Coordinate with customers, overseas offices and international agents to ensure smooth shipment execution
- Maintain accurate shipment records and update the company's TMS/forwarding system
- Review and process freight invoices and assist with billing where required
- Provide professional customer service and regular shipment updates
- Work closely with internal operations, sales and management teams
Requirements
- 2 years of U.S. freight forwarding experience, preferably within export operations
- Strong knowledge of international export procedures and documentation
- Experience coordinating with carriers, truckers, warehouses and overseas agents
- Strong customer service and communication skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple shipments and deadlines in a fast-paced environment
- Experience with CargoWise or another freight forwarding system is preferred
- Air and/or ocean export experience strongly preferred
Salary : $65,000 - $72,000