What are the responsibilities and job description for the Senior IT Support Specialist position at Penta Group?
Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies.
Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.
Penta Group’s IT Department:
At Penta, our IT team is the backbone of our digital ecosystem architecting, monitoring, and securing the networks, systems, and cloud environments that power every corner of the organization. We deliver high-touch user support, ensure lightning-fast performance, and enforce rigorous security protocols and compliance standards all while proactively safeguarding data and mitigating emerging threats. Beyond maintenance, we drive innovation. From evaluating and deploying next-generation tools to streamlining workflows through automation and AI, we enable every team to work smarter and scale faster. By translating complex technology into practical solutions, the IT team empowers Penta’s people to push boundaries, achieve their goals, and keep our organization one step ahead in a dynamic digital world.
Role Summary :
As a Senior IT Support Specialist you’ll be a key member of Penta Group’s internal IT organization, serving as the primary on-site technical resource for the Washington, DC office and providing secondary support for other US locations. In your role, you will handle escalations from the internal global service desk, manage issues requiring physical intervention, and ensure reliable performance of local systems, hardware, and office technology. You will also contribute to technology deployments, system maintenance, and cross-departmental initiatives to enhance Penta Group’s IT environment.
This role is an excellent fit for someone who possesses strong technical troubleshooting skills, excellent communication abilities, and enjoys working in a dynamic, globally coordinated IT support model.
The Senior IT Support Specialist is expected to:
A Bachelor’s degree in Computer Science, Information Technology, or related field and/or 3 years of experience in an IT support role
The base salary range for this position will be $65,000 - $75,000 per year, depending on a candidate’s experience and qualifications as they relate to the position.
Benefits:
Penta Group is committed to providing a comprehensive and competitive benefits package to support the well-being and financial security of our employees. Our benefits include:
For this position, we are only considering applicants in the greater Washington DC area that preferably can join our team in our DC office four days per week.
Penta Group, LLC values diversity and inclusion, is committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decisions and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.
Penta Group’s IT Department:
At Penta, our IT team is the backbone of our digital ecosystem architecting, monitoring, and securing the networks, systems, and cloud environments that power every corner of the organization. We deliver high-touch user support, ensure lightning-fast performance, and enforce rigorous security protocols and compliance standards all while proactively safeguarding data and mitigating emerging threats. Beyond maintenance, we drive innovation. From evaluating and deploying next-generation tools to streamlining workflows through automation and AI, we enable every team to work smarter and scale faster. By translating complex technology into practical solutions, the IT team empowers Penta’s people to push boundaries, achieve their goals, and keep our organization one step ahead in a dynamic digital world.
Role Summary :
As a Senior IT Support Specialist you’ll be a key member of Penta Group’s internal IT organization, serving as the primary on-site technical resource for the Washington, DC office and providing secondary support for other US locations. In your role, you will handle escalations from the internal global service desk, manage issues requiring physical intervention, and ensure reliable performance of local systems, hardware, and office technology. You will also contribute to technology deployments, system maintenance, and cross-departmental initiatives to enhance Penta Group’s IT environment.
This role is an excellent fit for someone who possesses strong technical troubleshooting skills, excellent communication abilities, and enjoys working in a dynamic, globally coordinated IT support model.
The Senior IT Support Specialist is expected to:
- Serve as the on-site technical resource for the Washington, DC office, resolving hardware, software, network, and office technology issues requiring physical interaction
- Provide remote support for other US offices when issues are escalated beyond Tier 1 or require deeper technical troubleshooting
- Assist in maintaining and monitoring IT systems, endpoints, and office technology to ensure optimal performance, uptime, and security
- Support the deployment of new hardware, software, applications, and system upgrades across US offices, ensuring smooth integration and adherence to internal standards
- Maintain accurate documentation of system configurations, troubleshooting procedures, asset inventories, and technology changes
- Work closely with global IT team members and other departments to support technology initiatives, office operations, and cross-functional projects
- Stay informed about emerging technologies and best practices to continuously strengthen IT services and solutions
A Bachelor’s degree in Computer Science, Information Technology, or related field and/or 3 years of experience in an IT support role
- Exceptional experience providing desktop support for Windows machines
- Experience supporting both on-site and remote end users
- Familiarity with IT infrastructure components, including network systems, endpoints, conferencing technology, and SaaS platforms
- A basic understanding of cybersecurity principles, identity management, and data protection practices
- Strong critical thinking, analytical, and problem-solving skills
- The ability to work independently and collaboratively, manage multiple tasks, and meet deadlines in a dynamic environment
- Excellent communication and interpersonal skills with the ability to explain technical concepts clearly
- An eagerness to learn, adapt, and support a globally coordinated IT service model
- Experience troubleshooting, and providing support, for Mac machines is a plus
The base salary range for this position will be $65,000 - $75,000 per year, depending on a candidate’s experience and qualifications as they relate to the position.
Benefits:
Penta Group is committed to providing a comprehensive and competitive benefits package to support the well-being and financial security of our employees. Our benefits include:
- Healthcare Coverage : Excellent medical, vision, and dental insurance through Cigna and UNUM, with the company covering 88% of individual employee premiums and 50% of dependent premiums
- Retirement Benefits : A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings
- Income Protection : Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
- Paid Parental Leave : 12 weeks of paid parental leave for birthing and non-birthing parents
- Flexible Paid Time Off: Flexible Paid Time Off(PTO) policy and a generous holiday schedule
- A monthly cell phone stipend
- Frequent firm-wide social events and team-building activities
- Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues
- Health & Wellness Initiatives, including a gym membership program (One Pass Select), mental health resources, and access to virtual health consultations
- Discounted employee-paid pet insurance coverage through Nationwide
For this position, we are only considering applicants in the greater Washington DC area that preferably can join our team in our DC office four days per week.
Penta Group, LLC values diversity and inclusion, is committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decisions and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $65,000 - $75,000