What are the responsibilities and job description for the Box Office & Ticket Sales Trainee position at Pensacola Blue Wahoos?
A trainee with the Pensacola Blue Wahoos works in an organization and environment that is recognized as one of the best in minor league baseball. The Blue Wahoos hope to provide each trainee valuable work experience, and great preparation for a full-time position with the Blue Wahoos or other sports organizations. The position is seasonal, generally limited to a maximum of 30 hours per week and does not include benefits other than pay.
Essential Duties and Responsibilities
• Generating maximum revenue through full menu marketing ticket programs.
• Managing all aspect of tickets.
• Sell full-seasons, partial plans, and groups for the Pensacola Blue Wahoos.
• Create and develop new business by regularly pitching new prospects through in-stadium tours, external appointments, and phone prospecting.
• Managing all personal accounts and provide the highest level of customer service throughout the season.
• Game night responsibilities include answering the Pensacola Baseball incoming sales line, assisting with sales initiatives, and/or prospecting clients at the stadium.
• Attend outside events with the purpose of selling ticket packages and corporate sales.
• Maintain accurate records of all prospecting activities and closed sales.
• Managing game day staff.
• Other duties as assigned
• Assist with planning, preparation, and execution of season ticket package distribution and ticket holder’s season gifts.
• Assist in scheduling and managing seasonal employees
• Gain expertise knowledge of current TicketReturn ticketing system to answer questions and troubleshoot any technical/customer issues
• Other duties as assigned
Requirements
• High level of integrity
• Strong analytical skills
• Strong team work skills as well as the ability to work independently and self-motivate
• Strong time management and organizational skills
• Strong presentation skills
• Ability to handle multiple tasks and prioritize goals
• Excellent communication skills, both oral and written
• Proficient with MS Office (Word and Excel)
• Some experience with PowerPoint and Photoshop
• Ability to organize, make and report cold calls
• Ability to attend company events of all types
• Ability to work in fast paced environment
• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to pull tarp and other manual labor tasks
Education and Experience
Bachelor’s degree or higher preferred and customer service experience
Position Type/Expected Hours of Work
This is a seasonal, part-time position. Days and hours will vary to include evening and weekend work according to business needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The key physical requirements of this position include the ability to walk and stand for an extended period of time, lift up to 30 pounds, and the use of standard office equipment including computers.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* In order to continue our mission of improving the lives of the people in the communities that we serve, priority in hiring interns and trainees will be given to those applicants who live in the area or attend school in the area of the position posting. *
* In order to continue our mission of improving the lives of the people in the communities that we serve, priority in hiring interns and trainees will be given to those applicants who live in the area or attend school in the area of the position posting. *
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.