Mortgage Fulfillment Manager - Precision Review

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Mortgage Fulfillment Manager acts as a key contributor in workflow management, new initiatives, process development and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. 

The Mortgage Fulfillment Manager will:

Key Responsibilities:

• Income and Asset Validation:
• Oversee the accurate and timely validation of borrower income and asset documentation to ensure compliance with company policies and investor guidelines.
• Escalation Management:
• Serve as the primary point of contact for handling complex or high-priority escalations.
• Collaborate with cross-functional teams to resolve issues promptly and effectively.
• Daily Reporting and Workflow Management:
• Manage daily reporting processes to monitor team performance and workflow.
• Ensure transparency in operational metrics and leverage data insights to drive performance improvements.
• Service Level Agreement (SLA) Compliance:
• Ensure all team activities meet or exceed SLA requirements.
• Implement proactive strategies to maintain adherence to timelines and minimize backlogs.
• Quality Assurance:
• Monitor and evaluate team performance against quality benchmarks.
• Identify trends and implement training or process adjustments to uphold high standards.
• Leadership and Team Development:
• Mentor and develop team members, fostering a supportive and collaborative work environment.
• Conduct regular performance reviews and provide actionable feedback.
• Continuous Improvement:
• Lead initiatives to streamline processes and improve operational efficiency.
• Encourage innovative problem-solving and the adoption of best practices.

• Bachelor’s degree or equivalent work experience
• 5 years of relevant work experience
• Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
• Mortgage loan processing experience required 
• Income Analysis experience required

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $65,000 - $100,000