What are the responsibilities and job description for the Head Teller position at Pennian Bank?
Description
About Us
Join Pennian Bank, a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.
Job Summary
Are you a customer-focused banking professional with leadership experience and a passion for operational excellence? We’re looking for a Head Teller at our office in Ickesburg to oversee our Teller Unit and ensure top-tier service, accuracy, and efficiency—while mentoring a high-performing team.
Example of Some Key Responsibilities
- Supervise, coach, and support Teller staff to deliver exceptional customer service
- Coordinate schedules, assign work, and optimize workflow
- Assist in onboarding, training, and ongoing performance management
- Ensure accurate and efficient processing of all transactions (paying, receiving, balancing)
- Oversee vault, ATM, and cash handling activities
- Maintain appropriate cash levels and complete daily vault balancing
- Order currency/coin and manage shipments
- Ensure compliance with all procedures and regulatory requirements
- Promote a team-oriented, service-first environment
- Encourage referrals and identify opportunities to connect customers with products/services
- Prepare and deliver reports to leadership
Core Qualifications
- High school diploma or equivalent
- Proven experience in banking or financial services (Teller experience preferred)
- Leadership or supervisory experience preferred
- Strong knowledge of teller operations and cash handling procedures
- Excellent communication, coaching, and organizational skills
- Detail-oriented with a strong commitment to accuracy and compliance
Benefits
We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this full-time position:
- Medical (including prescription), dental, and vision insurance
- Paid life, accidental death and long -term disability insurance
- Short-term disability pay
- Voluntary life insurance for employee, spouse and dependents
- Accident and cancer insurance
- 401(k) plan with company match
- Employee Stock Ownership Plan (ESOP)
- Paid time off and holidays
- Voluntary Time Off and opportunities to volunteer in the communities we serve
- Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
- Opportunities for career development and advancement
Take the next step in your banking career and help us deliver outstanding customer experiences. Apply today! Visit pennian.bank, and click Careers at the top of the page. Then choose View Open Positions, which will direct you to our third-party website where you will see the job posting for this position, and complete your application.
Location: In-Person