What are the responsibilities and job description for the Coffee Shop Assistant position at Pennant Coffee?
Job Summary
Pennant Coffee is seeking a friendly, dependable, and customer-focused Coffee Shop Assistant to support daily café operations and provide a welcoming experience for guests. This role involves assisting customers, taking orders, supporting beverage and food preparation, maintaining clean work areas, restocking supplies, and helping the café team deliver efficient service.
Responsibilities
- Welcome customers warmly and provide friendly, professional assistance.
- Take coffee, beverage, and food orders accurately.
- Assist with preparing and serving coffee, espresso-based drinks, tea, and other café beverages.
- Help prepare and serve pastries, snacks, and other café menu items.
- Check orders for accuracy and ensure they are presented properly.
- Deliver completed orders promptly and courteously.
- Answer customer questions about menu items, ingredients, and beverage options.
- Assist customers with menu selections and communicate special requests to the appropriate team members.
- Operate the point-of-sale system and process payments when assigned.
- Maintain clean and organized counters, tables, service stations, and work areas.
- Clear tables and help maintain a neat and welcoming café environment.
- Restock coffee, ingredients, cups, lids, napkins, utensils, and other café supplies.
- Prepare service stations and help organize supplies for daily operations.
- Clean and maintain coffee equipment, utensils, and service tools according to established procedures.
- Follow food handling, sanitation, cleanliness, and workplace safety guidelines.
- Report supply shortages, equipment concerns, and customer service issues to supervisors.
- Support baristas and coworkers during busy service periods.
- Assist with opening, closing, cleaning, and general café duties.
- Handle food, beverages, equipment, and supplies carefully and responsibly.
- Perform other coffee shop support and customer service duties as assigned.
Qualifications
- Previous coffee shop, café, restaurant, food service, or customer service experience is preferred but not required.
- Friendly, dependable, and customer-focused attitude.
- Strong communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Good attention to detail and order accuracy.
- Willingness to learn beverage preparation and café procedures.
- Ability to maintain cleanliness and follow food safety practices.
- Comfortable working in a fast-paced café environment.
- Reliable attendance and punctuality.
- Comfortable standing, walking, and performing hands-on tasks throughout a shift.
- Ability to remain organized and courteous during busy periods.
Benefits
- Full-Time / Part-Time opportunities.
- Competitive compensation.
- On-the-job café and customer service training.
- Supportive and team-oriented work environment.
- Opportunities to develop beverage preparation and hospitality skills.
- Opportunities for professional growth and advancement.
- Hands-on experience in coffee shop operations.
About Pennant Coffee
Pennant Coffee provides a coffee shop environment focused on beverages, customer service, and daily café operations. The team works together to maintain clean, organized work areas and provide a welcoming experience for every guest.
Pay: $18.00 - $22.00 per hour
Expected hours: 42.0 per week
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $18 - $22