What are the responsibilities and job description for the Senior Representative Patient Accounts - Patient Financial Services Hospital position at Penn State Health?
Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Monday-Friday 8:00a - 4:30p
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Under the direction of the Team Manager, the Senior Associate will be responsible for ensuring quality, productivity, and efficient workflow on a daily basis. The Senior Associate will also be responsible for assessing, assigning, and monitoring daily workload, providing higher-level customer service, acting as a preceptor for all new staff and serving as both an internal and external resource. The Senior Associate will also assist in developing and maintaining policies and procedures, participate in special projects, and serve as a technical resource for the team to include full knowledge of all relevant systems and total revenue cycle operations.
High school diploma or GED plus 3 years job related experience required OR Associates Degree plus 1 year job related experience required. Medical Terminology knowledge and prior Revenue Cycle experience preferred. CRCR Certified (obtained within first year of employment) Knowledge, Skills, & Abilities: Excellent customer service, communication and technology skills are required.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Monday-Friday 8:00a - 4:30p
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Under the direction of the Team Manager, the Senior Associate will be responsible for ensuring quality, productivity, and efficient workflow on a daily basis. The Senior Associate will also be responsible for assessing, assigning, and monitoring daily workload, providing higher-level customer service, acting as a preceptor for all new staff and serving as both an internal and external resource. The Senior Associate will also assist in developing and maintaining policies and procedures, participate in special projects, and serve as a technical resource for the team to include full knowledge of all relevant systems and total revenue cycle operations.
High school diploma or GED plus 3 years job related experience required OR Associates Degree plus 1 year job related experience required. Medical Terminology knowledge and prior Revenue Cycle experience preferred. CRCR Certified (obtained within first year of employment) Knowledge, Skills, & Abilities: Excellent customer service, communication and technology skills are required.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained