What are the responsibilities and job description for the RN Patient Flow Lead - Patient Logistics position at Penn State Health?
Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
Work Type: Full Time
FTE: 0.90
Shift: Night
Hours: Varied shifts between 6:30p - 7:00a, on call rotation, and staffing coverage as necessary.
Recruiter Contact: Elyse Hahn at erider@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Responsible for supporting the Penn State Health Patient Logistics department in the day to day operations of the health system hospital transfer center and Hershey Medical Center patient placement functions, ensuring exceptional customer service and quality care. Also responsible for supporting the Transfer Center Liaison and Patient Placement Coordinator roles to ensure adequate staffing and call acceptance at all times. Real time coordination of health system capacity management and referral acceptance to the most appropriate PSH entity. Manages real-time quality assurance reviews, holds staff accountable to high customer service standards as primary contact for all PSH transfer referrals, and escalates critical clinical issues related to hospital transfers and patient placement in real time. Responsible for real-time communication of current capacity status and Health System bed availability to Patient Logistics leadership for dissemination to all PSH operational leaders and senior leadership. Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network.
MINIMUM QUALIFICATION(S):
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained
Location: US:PA: Hershey
Work Type: Full Time
FTE: 0.90
Shift: Night
Hours: Varied shifts between 6:30p - 7:00a, on call rotation, and staffing coverage as necessary.
Recruiter Contact: Elyse Hahn at erider@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Responsible for supporting the Penn State Health Patient Logistics department in the day to day operations of the health system hospital transfer center and Hershey Medical Center patient placement functions, ensuring exceptional customer service and quality care. Also responsible for supporting the Transfer Center Liaison and Patient Placement Coordinator roles to ensure adequate staffing and call acceptance at all times. Real time coordination of health system capacity management and referral acceptance to the most appropriate PSH entity. Manages real-time quality assurance reviews, holds staff accountable to high customer service standards as primary contact for all PSH transfer referrals, and escalates critical clinical issues related to hospital transfers and patient placement in real time. Responsible for real-time communication of current capacity status and Health System bed availability to Patient Logistics leadership for dissemination to all PSH operational leaders and senior leadership. Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network.
MINIMUM QUALIFICATION(S):
- Bachelor’s degree in Nursing required.
- Currently licensed to practice as a Registered Nurse by state of employment or holds a multistate RN license through the interstate Nurse Licensure Compact.
- Five (5)years Critical Care Nursing experience.
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained