HR Solution Center Representative - HR Total Rewards

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:30a - 5:00p, Monday - Friday
Recruiter Contact: Savannah Paxton at spaxton@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Responsible to serve as the primary HR Solution Center resource to employees; providing timely, efficient, high quality customer care and service excellence. Provide solutions, interpretations and guidance related to general questions and concerns about benefits, recruitment, HR policies and HR systems. Use established systems and processes to document inquiries and resolution according to standards with attention to style, tone and manner of communication. Refer complex questions and issues to Tier 2 HR Functional Specialists for research and troubleshooting.

MINIMUM QUALIFICATIONS:

• High School Diploma plus 1 year related experience.

KNOWLEDGE, SKILLS, & ABILITIES:

• Proficiency in all PC desktop tools and Intranet technology required
• Demonstrated proficiency in accurate data entry required
• Exceptional customer service focus required
• Excellent communication & problem solving skills required
• Attentive listening skills in order to ask questions to aid in problem solving and issue escalation required
• Must be proactive and service minded oriented with keen attention to details.

PREFERRED QUALIFICATIONS:

• Bachelors degree preferred
• Call Center experience highly preferred
• Human Resources experience highly preferred

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained