What are the responsibilities and job description for the Service Manager - Power Generation position at Penn Power Group, LLC?
Description
Penn Power Systems Service Technician Manager
We are seeking a dedicated and experienced Service Technician Manager to lead our service team and ensure the highest standards of maintenance, repair, and customer satisfaction. This role offers an exciting opportunity to oversee technical operations, mentor technicians, and contribute to the growth of our service department within a dynamic organization committed to excellence.
Key Responsibilities:
- Oversee daily operations of the Penn Power Systems service technicians, ensuring timely and efficient completion of maintenance and repair tasks
- Coordinate and prioritize service schedules to meet customer needs and company standards
- Supervise and mentor technicians to enhance their technical skills and professional development
- Diagnose complex generator issues and provide technical guidance to team members
- Maintain accurate service records, reports, and documentation for all maintenance and repairs
- Ensure compliance with safety regulations, industry standards, and company policies
- Manage and coordinate the use of equipment and tools necessary for service operations
- Implement process improvements to increase efficiency and service quality
- Liaise with customers to provide technical support, updates, and ensure satisfaction
Join our team and be part of a company that values innovation, professional growth, and a commitment to delivering reliable power solutions. We offer competitive compensation, ongoing training, and a collaborative work environment dedicated to your success.
Requirements
Skills and Qualifications:
- Proven experience in generator maintenance, repair, or related technical fields
- Strong leadership and team management skills
- Excellent diagnostic and troubleshooting abilities
- Knowledge of electrical and mechanical systems related to generators
- Ability to read and interpret technical manuals, schematics, and blueprints
- Effective communication and customer service skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Commitment to safety standards and procedures
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.