What are the responsibilities and job description for the Senior Claims Representative position at Penn National Insurance?
Inservco Insurance Services, Inc., a wholly owned subsidiary of Penn National Insurance, is a leading third-party claims administration firm providing integrated risk management services. Inservco currently serves more than 700 customers.
As a subsidiary of Penn National Insurance, Inservco benefits from the financial strength and support of our parent company, who underwrites multiple lines of property and casualty products in various states and holds over $1.7 billion in assets.
About the Role:
Are you an experienced claims professional who thrives on resolving complex cases and making a meaningful impact? Join our dynamic claims team as a Senior Claims Representative, where you'll manage a diverse caseload and guide claims from investigation through resolution — all while working within best practices and industry standards.
You’ll collaborate with internal and external stakeholders to deliver timely, fair, and legally compliant claim settlements that reflect our commitment to integrity and customer satisfaction.
Essential Duties and Responsibilities:
Business Acumen:
Builds strong relationships with insureds, claimants, agents, and industry professionals to ensure effective communication and resolution of claims. Actively pursues ongoing training and professional development in claims handling.
Negotiation:
Uses tactful, clear communication to negotiate settlements, manage complex claims, and represent the company professionally in legal or workers' comp proceedings.
Results-Oriented:
Manages 200-275 claims from assignment to resolution, maintaining accurate documentation and adhering to best practices to achieve fair and efficient settlements.
Time & Priority Management:
Balances multiple responsibilities such as interviewing, and securing personnel records from clients while maintaining timely and organized claim handling.
Decision Making:
Exercises sound judgment in verifying coverage, setting reserves, and determining claim strategies. Collaborates with supervisors and internal teams to ensure timely and effective claim resolution.
Qualifications:
Education:
Continuing education in insurance-related courses such as IIA Certificate in General Insurance, Senior Claims Law Associate, and Associate in Claims courses and/or Workers’ Compensation courses (PA 10, 11, 12, and 13) preferred
Associate’s degree in Claims and/or Senior Claims Law Associate designations preferred
Adjuster’s license or be willing to obtain one as required
Experience:
Minimum of 5 years in claims handling.
Technical Knowledge & Skills:
In-depth understanding of tort law, state regulations, and policy provisions.
Familiarity with insurance-related terminology across medical and legal contexts.
Proficiency in Microsoft Office Suite and claims management systems.
Strong communication, negotiation, and decision-making skills.
Ability to work independently and as part of a collaborative team.
What We’re Looking For:
A strong business acumen with a customer-first mindset
Highly organized and results-driven
Adaptive to change and comfortable in ambiguous situations
Committed to personal development and peer mentorship
Strong sense of accountability and urgency
JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver’s license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
