What are the responsibilities and job description for the Supervisor Ophthalmic Technicians position at Penn Medicine, University of Pennsylvania Health System?
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Department: Ophthalmology
Location: Perelman Center for Advanced Medicine
Hours: Fulltime, Monday-Friday, flexible with hours
Summary: The Ophthalmic Technician Supervisor provides resource management for the Department of Ophthalmology at the Perelman Center for Advanced Medicine. Responsibilities include but are not limited to: managing technician schedules in response to the operational needs of the department, monitoring patient flow and collaborating between work groups. In addition, the supervisor is responsible for staffing provider clinics at least 3 days per week, working with the management team on employee training and instruction, coaching and development, troubleshooting, problem solving and performance management. Performance management includes conducting annual performance evaluations and staff meetings.
Responsibilities:
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Department: Ophthalmology
Location: Perelman Center for Advanced Medicine
Hours: Fulltime, Monday-Friday, flexible with hours
Summary: The Ophthalmic Technician Supervisor provides resource management for the Department of Ophthalmology at the Perelman Center for Advanced Medicine. Responsibilities include but are not limited to: managing technician schedules in response to the operational needs of the department, monitoring patient flow and collaborating between work groups. In addition, the supervisor is responsible for staffing provider clinics at least 3 days per week, working with the management team on employee training and instruction, coaching and development, troubleshooting, problem solving and performance management. Performance management includes conducting annual performance evaluations and staff meetings.
Responsibilities:
- Manages technician schedules in order to provide adequate staff support to provider schedules.
- Trains technicians in the use of specific equipment and/or processes.
- Provides opportunities for learning to achieve staff personal development objectives.
- Assure that staff appropriately handle PHI.
- Sets patient focused performance expectations by creating performance plans with clear goals and measures.
- Review the performance of the personnel and completes annual performance evaluations.
- Ensures compliance of direct report HR files.
- Conducts regular staff meetings as appropriate.
- Works with the Administrator of Practice Operations, Quality & Safety Manager and/or leadership to ensure all regulatory requirements are met.
- Works in collaboration with the leadership team in the department.
- Maintains high level of integrity and confidentiality.
- Performs duties in accordance with Penn Medicine and entity values, polices, and procedures.
- Other duties as assigned to support the unit, department, entity, and health system.
- Certified Ophthalmic Tech (COT) required within 12 months of hire
- Certified Ophthalmic Medical Technologist (COMT) preferred
- H.S. Diploma/GED (Required) with 5 years Ophthalmology experience and 3 years Lead/supervisory experience
- OR Associate's Degree (preferred) with 3 years Ophthalmology experience and 1 years Lead/supervisory experience
- Effectively engages in the process of teamwork, cooperation, coordination and collaboration.
- Ability to effectively and safely utilize all equipment.
- Ability to follow all required protocols.
- Maintain all life safety competencies.
- Ability to multi-task.
- Ability to respond to emergency situations.
- Experience in a healthcare environment.
- Knowledge of safety and emergency procedures.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.