What are the responsibilities and job description for the Supervisor Patient Relations position at Ophthalmic Associates?
Busy Ophthalmology practice is seeking a Supervisor for Patient Relations. Position is Full time M-F days and some Saturday mornings.
- Oversee and coordinate the day-to-day operations of the office, including managing staff, ensuring efficient workflow, and maintaining a productive work environment.
- · Hourly position- reports to the Office Manager
- Responsibilities
- · Staffing
- o Create and manage work schedules, delegate tasks, and monitor progress to ensure tasks are completed efficiently.
- o Distribute schedules to staff no less than one month in advance.
- o Cover gaps to ensure hours of operation are met (opener and closer)
- o Adjust schedule for changes/revisions.
- · Oversee staff performance
- o Monitor staffing to volumes to ensure patient visits and phone calls are handled timely.
- o Evaluate employee performance, provide feedback, and make recommendations for promotions or other personnel actions. Participate in review meetings with Office Manager.
- · Train new hires-- guide, train, and evaluate employees, ensuring they are equipped to perform their roles effectively.
- · Strive to create a positive team atmosphere, set goals, and develop staff through training and mentorship.
- · Adaptable to changes in the workplace and willing to take on new responsibilities.
- · First point of contact for resolution of issues/complaints.
- o Address employee concerns, resolve conflicts, and provide support to maintain a positive work environment. (include Office Manager in all employee meetings).
- o Identify and address workplace problems, ensuring a smooth and efficient work environment.
- o Handle customer service inquiries and provide support to internal and external clients.
- · Schedule and conduct staff meetings- prepare and distribute agendas in advance of meetings. Prepare and distribute minutes for any absent staff.
- · Participate in the hiring process, interviewing, offer feedback and recommendations for hiring decisions/ selecting candidates.
*
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person