What are the responsibilities and job description for the Senior Practice Manager position at Penn Medicine, University of Pennsylvania Health System?
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
Department: Plumsteadville Family Practice
Location: Plumstead Fam Practice - 5612 Easton Rd
Hours: Per Departmental Needs
Summary of Accountabilities:
In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
Department: Plumsteadville Family Practice
Location: Plumstead Fam Practice - 5612 Easton Rd
Hours: Per Departmental Needs
Summary of Accountabilities:
In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:
- 15 = # of staff directly and indirectly managed
- 20,000 = # of budgeted annual visits
- Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.
- patient scheduling, billing, and coordination of services/facility(ies)
- providing quality care to patients; championing quality initiatives with the providers and staff
- maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
- achieving financial goals related to budget
- offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
- regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices
- complying with regulatory requirements
- serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management
- managing (directly and indirectly) practice staff
- Associate of Arts or Science (Required) OR Bachelor of Arts or Science (Preferred)
- Education Specialization: 6 years Relevant experience required, including at least 3 years prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience. In lieu of completion of an Associate’s degree, candidates with 10 years of total experience will be considered.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.