Central Scheduling Specialist (Maternal Fetal Medicine) - Full Time (Day Shift)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Why Join Our Team?

We are committed to providing the highest level of obstetric care, prenatal consultations and ultrasound services, medical education and training, and advancing the care of women before, during and after pregnancy through outstanding clinical care and groundbreaking clinical and translational research.

The Maternal-Fetal Medicine (MFM) division provides diagnostic and consultative services focused on high-risk obstetrics.

Scheduling Requirement

• The outpatient office is open Monday-Friday 7:30am-5:00pm.
  
  

Key Roles and Responsibilities:

• The CSS is responsible for scheduling, pre-registration, and pre-authorization prior to the patients’ visit. Ensures all necessary referrals, authorizations and/or pre-certifications are in place prior to patient's scheduled appointment.
• Acts as the first point of contact when patients call into the department to schedule appointments. Answers inbound telephone calls in a professional, timely and efficient manner.
• Retrieves all messages from the answering service and returns patients’ calls within 24 hours of the message.
• Speaks with patients using clear and professional language, and proactively resolves patient concerns/issues.
• Strictly adheres to scheduling guidelines and clinical protocols during all patient interactions. Obtains demographic and insurance information for accurate patient accounts.
• Verifies insurance eligibility, identifies patients in need of financial counseling, and secures patients’ accounts prior to the scheduled date of service.
• Responsible for adding HAR to patients’ account and scanning all documents in the patient’s account using On-Base.
• Works with Clinical staff and Providers to confirm and expedite scheduling of services and streamlining the registration process to include collection of co-payments as outlined for each insurance payer.
• Schedule follow-up appointments at check-out, per recommendation of the Provider.
  
  

Benefits You’ll Receive at PMPH/Penn Medicine:

• Medical, Dental, Vision, RX coverage plan options that best fit your personal & family needs
• Flexible Spending and Health Savings Accounts (FSA/HAS) to save pre-tax dollars
• 403b Retirement Savings: Our employer contribution begins on Day 1 of your employment
• Generous Paid Time Off benefits that give you the work-life balance today’s world needs
• Prepaid tuition assistance is available to benefit-eligible employees for approved courses of study after completing six months of employment.
  
  

What We Require for this Role:

Education

• High school diploma or equivalent required. Associate degree preferred.
• Coding or Medical Terminology certification preferred.
• Knowledge of government reimbursement and commercial/managed care insurance regulations.
  
  

Related Work Experience

• Minimum of two years hospital or physician office registration and scheduling or medically related call center.
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$17.75 - $28.33/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here for information on UPHS’s Benefits.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.