What are the responsibilities and job description for the Field Service Technician position at Penn Engineering?
WHAT YOU WILL DO:
This position is responsible for providing technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly. This position provides technical service support to the customer via telephone, electronic communication, and in the field as required.
- Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.
- Follows prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied.
- Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
- Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
- Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
- Follows company Service policies in the execution of duties.
- Exercise independent judgment and creativity in solving customer technical problems.
- Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
- Generates documentation to internal and external technical and sales staff on service updates, product availability and technical services available. Also, provides training to the Haeger / PEMSERTER® Distributors and Representatives as required.
- Estimates repair costs for machines and tooling and quotes the customer accordingly.
- Takes initiative in support of customer, distributor, and fellow team members.
Qualifications:
WHAT WE ARE LOOKING FOR:
- Observes all safety regulations in the performance of all duties.
- Detects and reports faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams.
- Confers with the department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.
- Maintains workplace area in a neat and orderly condition daily.
- Collaborates with other assemblers and department personnel to transmit and exchange information pertinent to work at hand.
Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.
