What are the responsibilities and job description for the IT System Administrator II position at Penn Community Bank?
Job Description
Support
Support
- Serve as the Tier IV Support Escalation point, resolving the most critical and complex technical issues escalated from the IT support team.
- Provide support for upgrades of core business line applications, ensuring minimal disruption to Bank operations.
- Provide high-level technical guidance and mentorship to junior system administrators and technical support staff.
- Administer the Microsoft 365 environment, including the management of cloud-based services, security configurations, and user identities to ensure peak performance and compliance with security standards.
- Perform advanced Server Administration to ensure the security, reliability, and peak performance of the Bank’s server environment.
- Manage enterprise Domain Management functions, including complex Active Directory structures and Group Policy Objects.
- Lead Microsoft Patch Management efforts for the organization, ensuring all servers and endpoints are secured against known vulnerabilities.
- Serve as the administrator for SharePoint, managing site architecture, permissions, and internal communication workflows.
- Provide Network Support for core infrastructure, including troubleshooting connectivity and supporting firewall and switch configurations.
- Administer the Duo security platform, managing multi-factor authentication policies and endpoint health.
- Oversee Laptop and Endpoint Standardization, defining the hardware and software baselines for the corporate computing environment.
- Assist with the engineering and management of Microsoft Architecture and VMWare environments to support scalable and resilient infrastructure.
- Manage ongoing Citrix Operations to deliver reliable virtualized desktops and applications to Team Members.
- Create and maintain comprehensive technical documentation, architecture diagrams, and administrative procedures.
- Expert knowledge of Windows Server environments, Active Directory, and Group Policy.
- Strong technical proficiency in Microsoft 365 administration and SharePoint management.
- In-depth understanding of virtualization technologies (VMWare, Citrix) and network infrastructure.
- Advanced troubleshooting and problem-solving skills with a focus on root cause analysis.
- Ability to manage complex, high-priority infrastructure projects with minimal supervision.
- Excellent communication skills for documenting technical configurations and explaining solutions to stakeholders.
- Bachelor’s degree in a computer-related field or relevant industry certifications (e.g., MCSE, VCP, CCNP); or 8–12 years of progressive experience in system administration and infrastructure engineering; or an equivalent combination of education and experience.
- Comply with all applicable regulations and Bank policies regarding employment and employment law.
- Participate in annual compliance and other job-related training.
- Comply with Bank’s internal privacy and ethics standards.
- Traditional office environment with the ability to work remotely on a hybrid basis.
- Office maintains five day a week operations (Monday – Friday), 8:00am – 5:00pm.
- Must be available for on-call shifts on evenings and weekends as necessary.
- Lifting/carrying up to 85 lbs.
- Manual dexterity for computer work.
- Speaking, hearing, and vision are required to perform essential functions.
- Ability to drive, with a valid driver’s license, to meet with customers or visit branch locations.