What are the responsibilities and job description for the System Administrator - Allentown, PA - Onsite 3rd Shift position at LEO DOES IT INC?
Job title: System Administrator
Location: Allentown, PA Onsite
Shift-based work 8:00pm to 6:00am EST
Job description:
- Basic understanding of IT systems, including servers, networking, and workstations.
- Ability to perform fundamental troubleshooting across hardware and software environments.
- Familiarity with IT ticketing systems for tracking and resolving support requests.
- Exposure to change management processes within an IT operations framework.
- Awareness of monitoring and alerting tools used to maintain system health.
- Strong customer service skills with the ability to explain technical concepts in simple terms.
- Must demonstrate a professional demeanor and maintain a presentable appearance when interacting with customers.
Preferred qualifications:
- Hands-on experience with common IT support tools and platforms.
- Basic understanding of Active Directory, user account management, and permissions.
- Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments.
- SCCM workstation imaging and packaging experience is a plus.
- Willingness to work second or third shift, particularly to support coverage during team absences or vacations.