Homecare Support Associate (In person)

Position Title: Homecare Support Associate

Position Type: Full-Time, Exempt

Reports To: Director of Homecare

Position Overview:

The Homecare Support Associate participates in quality improvement activities within Homecare Department, Nurse Department, and Accounting Department to ensure clients receive the best possible care in their homes and community.

Position Duties and Responsibilities:

• Provides support for the Homecare Community Coordinators including reviewing client and home health aide files, data entry into the company’s management system and other related programs.
• Interacts with home health aides via telephone, email or in-person to follow-up on initial/ongoing documentation processing.
• Assists Community Coordinators with home health aide certification sessions, in-service trainings, intake assessments, etc.
• Supports Community Coordinators with correcting Electronic Visit Verification (EVV) errors to ensure timely and accurate processing of company billings and payroll.
• Provides assistance in updating Managed Care Organizations (MCOs) Service Order Authorizations and resolving any authorization issues.
• Responsible for coordinating with Case Managers to address and resolve reduced hours for existing client cases.
• Serve as a liaison between case managers, Area Agency on Aging (AAA) officials, Managed Care Organizations (MCOs), County Assistance Offices (CAO), home health aides, and home care clients (and their families as needed) to ensure seamless delivery of services.
• Assist Nurse Supervisor in processing and entering client services assessments or follow-up visits documentations, ensuring document is complete, and complies with acceptable home care standards and PASSi policy.
• Represent the agency and conduct direct community outreach across diverse settings, including partner organizations, community centers, retail spaces, and private homes.
• Attend and contribute to agency staff meetings and represent agency at community events as needed.
• Perform other related duties and responsibilities given by the organization.

Position Qualifications:

• High school diploma required; Bachelor's degree preferred.
• One year community outreach and/or health education experience preferred.
• Demonstrated knowledge of Spanish communities in Philadelphia a plus.
• Bilingual in Spanish and English required.
• Proficiency in office software (Microsoft Office) and home care scheduling platforms (such as HHA Exchange)
• Ability to build trust quickly with community members and agency partners.
• Excellent customer service skills.
• Ability to work as part of a team or independently as duties require.
• Demonstrated ability in setting and achieving goals within a given timeframe.
• Strong problem-solving, empathy, multitasking, and conflict-resolution abilities
• Willingness to work some evenings and weekends; local travel required.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• HHA Exchange: 1 year (Required)
• Direct experience in home care or service coordination: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Philadelphia, PA (Required)

Work Location: In person

Salary : $40,000 - $45,000