Supervisor

Position Summary:

The Patient Services Supervisor is responsible for the supervision of the front desk associates at all Peninsula Orthopaedic Associates office locations in Delaware, assisting managers with administrative processes, and performing the duties of a front desk associate or insurance specialist when necessary.

Position Responsibility:

• Supports Peninsula Orthopaedic's vision, mission and values and follows all policies and procedures
• Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties
• Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements
• Provides leadership to team of front desk and check out associates, as well as training for new hires and changes in policy/procedure
• Ensures that employees have the resources, tools, and training needed to perform their duties
• Manages the performance of staff, including evaluations. disciplinary action, and terminations
• Manages timekeeping system for staff to ensure employees are pa id accurately
• Maintains schedule for staffing to ensure adequate coverage is available
• Performs the role of front desk associate or insurance specialist when staffing needs require
• Answers patient questions and responds or resolves patient concerns or frustrations
• Conducts pre-employment screenings and interviews when there are position vacancies on team
• Maintains cleanliness and professional appearance of the front office area of the clinic
• Acts as time-of-service patient advocate regarding financial Obligation education
• Initiates process improvement goals and changes regarding insurance, company policies, etc.

• Leads team meetings
• Verifies clinic schedule accuracy
• Assists with patient forms process
• All other duties as assigned by management

Qualifications:

• High school diploma or equivalent
• 3 years minimum experience in a medical office supervisory role

Physical Demands:

Must be able to sit, stand, walk, bend, talk, reach, and lift up to 101bs