HVAC Service Dispatcher

Peninsula Heat is looking for a HVAC Service Dispatcher to join our work family in sunny Sequim, WA. The Service Dispatcher position is a pivotal, multi-faceted role responsible for ensuring the efficient flow of administrative and Service Department operations within our company. This position requires a highly organized and proactive individual who can manage diverse responsibilities.

Required Qualifications:

• Proven experience in an administrative, or operational support role, preferably within the HVAC or construction industry.
• Strong understanding of, or ability to quickly learn, residential heat load calculation software/methods and local permitting processes.
• Proficiency in using field service management software and standard Microsoft Office applications (Word, Excel, Outlook).
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication skills (written and verbal) and a professional, courteous demeanor with customers and colleagues.
• Ability to handle confidential information with discretion and maintain a high level of integrity.
• Knowledge of basic marketing principles and social media platforms for business use.

Responsibilities:

• Scheduling of Service Department Technicians, ensuring efficient routing and timely customer service.
• Input and maintain accurate system details and job records within Service Fusion.
• Overseeing warranty specifications, coordinating with the service team, Business Manager, and manufacturers to ensure proper claims and documentation.
• Managing customer service agreements, updating agreements, and following up on service agreement renewals
• Mailing of service postcard reminders to service customers
• Processing of customer payments through Service Fusion
• Greeting customers as they enter our office, and selling of filters or parts when necessary
• Opening and closing the office, as necessary

Desired Qualifications:

• High school diploma or equivalent required; an Associate's or Bachelor's degree in Business Administration or a related field is preferred.
• Two years of experience in a similar administrative or coordination role.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• HVAC: 1 year (Required)

Work Location: In person

Salary : $18 - $25