Director, Global Product Quality

The Director of Global Product Quality is responsible for developing, leading, and continuously improving the organization’s global product quality strategy. This role ensures products consistently meet regulatory requirements, customer expectations, and company standards across all markets. The Director will lead cross-functional quality initiatives spanning design, manufacturing, supply chain, and post-market surveillance, driving a culture of excellence, compliance, and continuous improvement worldwide.

• Develop and execute the global product quality strategy aligned with corporate objectives
• Establish global quality standards, policies, and performance metrics across all regions
• Serve as the executive sponsor for quality improvement initiatives and transformation programs
• Lead quality governance forums and report on quality performance to senior leadership as required
• Ensure quality is embedded throughout the product lifecycle: concept, design, development, manufacturing, distribution, and post-market
• Drive robust risk management processes including FMEA, CAPA, root cause analysis, and change control
• Monitor and improve key quality KPIs including defect rates, cost of poor quality (COPQ), customer complaints, and field performance
• Champion the voice of the customer within product development and manufacturing
• Oversee complaint handling, field actions, and corrective/preventive action processes
• Collaborate with Commercial and Customer Service teams to ensure rapid resolution of quality issues
• Partner with Product Management, Engineering, Operations, Supply Chain, Member Support and Procurement to ensure products’ quality through supplier quality and product integrity
• Support and align with the supplier quality strategy, including qualification, auditing, performance monitoring, and remediation
• Align global quality teams across regions to ensure consistency
• Build, mentor, and develop a high-performing global quality organization
• Foster a culture of accountability, transparency, and continuous improvement
• Establish succession planning and talent development programs within the quality function

• Bachelor’s degree in Engineering, Quality Management, or related field required
• Master’s degree (MBA or technical discipline) preferred
• Professional certifications (e.g., ASQ CQE/CQM, Six Sigma Black Belt) preferred
• 5 years of progressive experience in product design engineering, product quality, and manufacturing quality
• 3 years in a senior leadership role managing global or multi-site quality teams
• Demonstrated experience implementing or leading global Quality Management Systems
• Experience working within regulated industries (e.g., medical devices, pharmaceuticals, automotive, consumer goods, industrial manufacturing) preferred
• Strong strategic thinking with the ability to translate vision into execution
• Proven track record in leading organizational change and quality transformation initiatives
• Exceptional analytical, problem-solving, and decision-making skills
• Strong executive presence and ability to influence cross-functional stakeholders
• Excellent communication skills, both written and verbal
• Willingness to travel internationally as required

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:Medical, dental and vision insurance Generous paid time off policyShort-term and long-term disabilityAccess to mental health services401k, tuition reimbursement and student loan paydown plansEmployee Stock Purchase PlanFertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discountsFree access to Peloton Digital App and apparel and product discountsCommuter benefits and Citi Bike DiscountPet insurance and so much more!

Base Salary Range: $244,000 USD - $308,000 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.