What are the responsibilities and job description for the Construction Services Manager position at Pella of West Michigan?
Join a company that builds more than homes—we build careers.
At Pella Windows and Doors by Horne we are passionate about delivering exceptional products and services across Michigan. We’ve been setting the standard in the window and door industry for over 60 years. Our team takes pride in professionalism, craftsmanship, and customer care – helping homeowners, builders, architects, and contractors bring their projects to life.
We are looking for a driven, high-energy Construction Services Manager to lead and scale our installation builder services operation. This role is responsible for driving execution excellence across our new residential construction programs while serving as a key partner to builders, contractors, and internal sales teams.
Requirements:
Key Responsibilities
Operations & Execution
- Lead installation operations, including internal crews and subcontractor partners
- Ensure projects are completed on time, on budget, and to Pella quality standards
- Establish and maintain scalable installation processes and workflows
- Monitor job performance, identify inefficiencies, and implement improvements
Builder & Customer Experience
- Serve as the primary escalation point for builder and homeowner service issues
- Partner with builders and contractors to ensure alignment on schedules, expectations, and execution
- Deliver a seamless experience from product delivery through final installation
Team Leadership
- Recruit, train, and develop installation crews and field leaders
- Set clear performance expectations and accountability standards
- Foster a culture of ownership, safety, and continuous improvement
Financial & Performance Management
- Manage installation budgets, labor costs, and job profitability
- Track key performance indicators (KPIs) such as cycle time, callbacks, and customer satisfaction
- Drive operational efficiency while maintaining high-quality standards
Cross-Functional Collaboration
- Work closely with sales, operations, and leadership teams to align on growth initiatives
- Support expansion of installation services into new markets and segments
Required Qualifications
- Experience in window/door, exterior products, or specialty construction trades
- Experience with launching new initiatives or programs
- Familiarity with CRM, scheduling, or project management systems
Additional Qualifications
- Experience in construction, installation, or field operations management
- Proven leadership experience managing teams and subcontractors
- Strong understanding of residential construction and jobsite workflows
- Experience working with builders, contractors, or trade partners
- Demonstrated ability to build and improve processes in a growing environment
- Financial acumen with experience managing budgets and job profitability
- Strong communication, problem-solving, and organizational skills
What We Offer
- Competitive base salary performance-based incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company vehicle
- Opportunity to play a key leadership role in a growing organization
Why Join Pella of West Michigan?
At Pella of West Michigan, we are committed to delivering exceptional products and experiences to our customers and builder partners. This role offers the opportunity to build, lead, and scale a critical part of our business, with direct impact on our growth and reputation in the market.
Apply today and help us build excellence—one project at a time.